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Field Technical Support

2 months ago

Boston, Massachusetts, United States BC Forward Full time
Field Technical Support

BCforward is currently seeking a highly motivated Field Technical Support/ Break/fix/ PC/ Deployment Technician for an opportunity in Boston, MA

Position Title: Field Technical Support/ Break/fix/ PC/ Deployment Technician

Location: Boston, MA, 02128

Anticipated Start Date:

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24 Plus Months (Contract)

Job Type: (>=40 HOURS WEEKLY], [CONTRACT], [ON-SITE]

Pay Range: $24/hr to $28hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
  • Work onsite at customer property (not remotely unless told otherwise) - multiple nearby locations
  • Represent interests and be liaison with local customer management team
  • Report customer dissatisfaction to Client Mgr (CM) and account team
  • Attend account calls as directed and provide feedback on activities
  • Proactive monitoring of customer's printer fleet utilizing Web Jetadmin (WJA) and other tools
  • Assist end user with device functionality
  • Perform initial trouble shooting
  • Coordinate with Support when service is required
  • Coordinate with with SW branded support
  • Ensure adequate consumables are available at customer sites
  • Assist with device(s) deployment/replacement as directed (must be able to lift up to 50 pounds)
  • Track usage/activities at customer sites to better understand their needs
  • Assist with the collection of usage pages per devices as needed
  • Miscellaneous duties as directed by CM and account team
  • Provide Cell Phone for communication
  • Provide Vehicle for transportation to surrounding Boston-area facilities ( reimburse mileage)
  • Proper Dress Code: Khaki/Slacks/Collared Shirt/Comfortable Walking Shoes
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Field Technician, Hardware/software installation, support and troubleshooting.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Boston, MA (Onsite)

Job Type
Information Technology

Experience
Not Specified

Date Posted
07/11/2024