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Technical Support Specialist

2 months ago

Boston, Massachusetts, United States Boston Partners Full time

Position: Help Desk Analyst

Department: Information Technology

Report to: Help Desk Manager

Location: Boston, MA

Company Overview:

Boston Partners is a distinguished global investment advisory firm managing $103 billion in assets under management (AUM). Renowned for exceptional client service, we specialize in value equity investment products that are deeply rooted in fundamental research and adhere to a disciplined investment philosophy. Our focus lies in investing in companies that exhibit appealing value characteristics and robust business fundamentals, particularly those with catalysts for positive transformation. Established in 1995, our firm operates offices in Boston, New York, California, and London, and is an indirect, wholly owned subsidiary of ORIX Corporation of Japan.

Role Overview:

We are seeking a personable Help Desk Analyst with robust technical capabilities and some experience in system administration. The ideal candidate will provide prompt, friendly, and precise solutions for everyday issues related to PCs, applications, and mobile devices. This role is centered around interpersonal interactions, requiring an outgoing and diligent individual who genuinely values both technology and customer engagement.

Key Responsibilities:

  • Deliver on-site technical support to users during standard business hours in our Boston office (this is not a remote or hybrid position).
  • Offer timely technical assistance via telephone or email to users across all Boston Partners locations, including traveling personnel. Ensure issues are resolved (escalating internally when necessary) while continuously updating our internal knowledge base.
  • Troubleshoot hardware, software, landline phone, and mobile device issues.
  • Administer aspects of Active Directory and various applications.
  • Maintain and update software as required.
  • Collaborate with IT Infrastructure and Information Security teams as necessary.
  • Participate in an on-call rotation, which may include evenings and weekends, with occasional onsite presence required outside of normal business hours.
  • Execute release/change management tasks as needed, necessitating strong documentation and attention to detail.
  • Proactively monitor and resolve open Helpdesk tickets.
  • Maintain an accurate inventory of IT hardware and software.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent work experience (3 to 5 years).
  • Certifications such as Microsoft MCSA/MCSE and/or Cybersecurity certifications like CISM/CISA/CISSP are preferred and may substitute for academic or experience requirements.
  • Demonstrable experience with modern Microsoft IT systems, including but not limited to:
  • MS Active Directory, MS Azure, MS 365, VPN/remote access technology.
  • Familiarity with specialized Financial Services applications (e.g., Bloomberg) is advantageous.

Physical Requirements:

Ability to bend or kneel for equipment maintenance and lift up to 50 pounds.

The above statements are not intended to be an exhaustive list of the duties and responsibilities of the job described, nor are they intended to outline the skills and abilities required to perform the job. They are meant to describe the general nature of the position. We are an equal opportunity employer and value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.