Technical Support Specialist

2 weeks ago

Boston, Massachusetts, United States Boston Partners Full time

Position: Help Desk Analyst

Department: Information Technology

Report to: Help Desk Manager

Location: Boston, MA

Company Overview:

Boston Partners is a leading global investment advisory firm managing $103 billion in assets under management. With a strong commitment to exceptional client service, we specialize in value equity investment strategies grounded in rigorous fundamental research. Our investment philosophy emphasizes identifying companies with compelling value propositions and robust business fundamentals, particularly those poised for positive transformation. Established in 1995, we operate offices in Boston, New York, California, and London, and are a wholly owned subsidiary of ORIX Corporation of Japan.

Role Overview:

We are seeking a personable Help Desk Analyst with robust technical expertise and some experience in system administration. The ideal candidate will provide prompt, friendly, and precise solutions for everyday issues related to PCs, applications, and mobile devices. This role is centered around interpersonal interactions, requiring an outgoing and diligent individual who is genuinely invested in both technology and customer relations.

Key Responsibilities:

  • Deliver on-site technical support during business hours to users in our Boston office (this position does not offer remote work options).
  • Offer timely technical assistance via phone or email to users across all Boston Partners locations, including traveling personnel. Ensure issues are resolved efficiently (escalating internally when necessary) and maintain updates in our internal knowledge base.
  • Diagnose and resolve issues related to hardware, software, landline phones, and mobile devices.
  • Administer aspects of Active Directory and various applications.
  • Manage and update software installations.
  • Collaborate with IT Infrastructure and Information Security teams as required.
  • Participate in an on-call rotation (including evenings and weekends), with occasional onsite visits outside of standard business hours.
  • Handle release and change management tasks as needed, emphasizing strong documentation and attention to detail.
  • Proactively monitor and resolve open Helpdesk tickets.
  • Maintain an accurate inventory of IT hardware and software.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent professional experience (3 to 5 years).
  • Certifications such as Microsoft MCSA/MCSE and/or Cybersecurity certifications like CISM/CISA/CISSP are advantageous and may fulfill academic or experience requirements.
  • Demonstrable experience with contemporary Microsoft IT systems, including:
  • MS Active Directory, MS Azure, MS 365, VPN/remote access technologies.
  • Familiarity with specialized Financial Services applications (e.g., Bloomberg) is a plus.

Physical Requirements:

Ability to bend or kneel for equipment maintenance tasks.

Capability to lift up to 50 pounds.

The descriptions provided are intended to convey the general nature of the role and are not exhaustive lists of all duties and responsibilities. We are an equal opportunity employer and value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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