Field Service Specialist

2 weeks ago


Boston, Massachusetts, United States PEAK Technical Staffing USA Full time

POSITION SUMMARY:

The Field Service Technician plays a crucial role in ensuring the functionality and reliability of the Company's Cart Containment and associated systems. This position involves hands-on installation, maintenance, and troubleshooting of various technical systems.

KEY RESPONSIBILITIES:

  • Operate under the direction of the Field Services Manager and collaborate closely with the Field Services Engineer.
  • Execute installation, servicing, and troubleshooting tasks for the Company's Cart Containment systems and related technologies.
  • Conduct preventive maintenance to uphold system performance and reliability.
  • Address service and repair requests promptly within designated areas.
  • Travel extensively, up to 70%, across various regions, with the possibility of night and weekend shifts to facilitate installations and maintenance.
  • Make informed decisions on-site regarding necessary actions to resolve system issues effectively.
  • Manage multiple tasks efficiently in a dynamic environment while maintaining a keen attention to detail.
  • Assist in training new Field Services Technicians, ASP, and Contractors.
  • Follow instructions diligently while maintaining a strong customer service focus.
  • Comply with the Company's standard operating procedures and uphold its Core Values, Mission, and Vision.
  • Utilize service scheduling systems and track service and expense reports effectively.

QUALIFICATIONS:

To excel in this role, candidates must demonstrate the ability to fulfill each essential duty competently. The following qualifications are necessary:

  • Proven ability to manage multiple tasks in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Effective communication skills, both verbal and written.
  • Experience in handling challenging customer interactions with professionalism.
  • Leadership capabilities and experience with technical systems, including Security Camera Systems and Point of Sale Systems.
  • Familiarity with electrical devices, wireless technology, and installation practices in retail settings.
  • Hands-on experience with concrete cutting, conduit bending, and running wires.
  • Proficient in using power tools and operating scissor lifts.

EDUCATION AND EXPERIENCE:

Candidates should possess:

  • A minimum of 3 years of experience in installing devices in retail environments, such as point of sale and security systems.
  • At least 2 years of experience with electrical and low voltage devices, including installation and maintenance tasks.
  • Experience in general contracting or related fields is advantageous.
  • A valid driver's license with a clean driving record.

COMPENSATION AND BENEFITS:

We offer a competitive hourly wage ranging from $27 to $32, along with comprehensive healthcare benefits, including medical, dental, and vision coverage. Additional benefits include life insurance, a 401(k) plan with employer matching, generous paid time off, and observance of 11 paid company holidays. A company vehicle is also provided for work-related travel.



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