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Technical Support Specialist
2 months ago
Position: Help Desk Analyst
Department: Information Technology
Report to: Help Desk Manager
Location: Boston, MA
Company Overview:
Boston Partners is a distinguished global investment advisory firm managing $103 billion in assets under management (AUM). With a strong commitment to exceptional client service, we specialize in value equity investment products grounded in rigorous fundamental research and a disciplined investment approach. Our focus is on identifying companies with appealing value traits and robust business fundamentals, particularly those poised for positive transformation. Established in 1995, our firm operates offices in Boston, New York, California, and London, and is a wholly owned subsidiary of ORIX Corporation of Japan.
Role Overview:
We are seeking a personable Help Desk Analyst who possesses robust technical expertise and some experience in system administration. The ideal candidate will provide prompt, friendly, and precise solutions for everyday PC, application, and mobile device challenges. This role is centered around interpersonal interactions, requiring an outgoing and diligent individual who is genuinely invested in both technology and customer relations.
Key Responsibilities:
- Deliver on-site technical support to users in our Boston office, Monday through Friday (this is not a remote or hybrid position).
- Offer timely technical assistance via telephone or email to users across all Boston Partners locations, including traveling personnel. Ensure issues are resolved effectively (escalating internally as necessary) while continuously updating our internal knowledge base.
- Troubleshoot issues related to hardware, software, landline phones, and mobile devices.
- Administer aspects of Active Directory and various applications.
- Maintain and update software as required.
- Collaborate with IT Infrastructure and Information Security teams as necessary.
- Participate in an on-call rotation, which may include evenings and weekends, with occasional onsite requirements outside of standard business hours.
- Execute release/change management tasks as needed, emphasizing strong documentation and attention to detail.
- Proactively monitor and resolve open Helpdesk tickets.
- Maintain an accurate inventory of IT hardware and software.
Qualifications:
- Bachelor's degree in a relevant field or equivalent work experience (3 to 5 years).
- Certifications such as Microsoft MCSA/MCSE and/or Cybersecurity certifications like CISM/CISA/CISSP are advantageous and may substitute for academic or experience requirements.
- Demonstrable experience with contemporary Microsoft IT systems, including (but not limited to):
- MS Active Directory, MS Azure, MS 365, VPN/remote access technology.
- Familiarity with specialized Financial Services applications (e.g., Bloomberg) is a plus.
Physical Requirements:
May require bending or kneeling for equipment maintenance.
Ability to lift up to 50 pounds.
The above statements are not intended to be an exhaustive list of the duties and responsibilities of the job described, nor are they intended to be an all-inclusive listing of the skills and abilities required to perform the job. They are intended to describe the general nature of the position. We are an equal opportunity employer and value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
