Product Operations Manager

2 months ago

New York, New York, United States Smarsh Full time

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary/Objective

As Manager of Product Operations, your primary responsibility will be ensuring seamless and strategic product planning, operational efficiency, and cross-functional accountability throughout the end-to-end product lifecycle management process. You will work in close collaboration with Product Leaders, Business Units, and cross functional teams at all levels and contribute to the success of Product Management by optimising processes, managing resources, and ensuring the efficient delivery of high-quality products and services.

You will report to our SVP, Product Operations, who is in our New York, NY, office.

How will you contribute?

  • Build a strong foundation of collaboration and partnership with cross-functional leaders, business units, and key stakeholders.
  • Streamline and coordinate our go-to-market and operational readiness processes and tools in partnership with our Product Marketing and Enterprise Systems teams.
  • Act as a trusted advisor and Partner with Product and Business Unit leaders to oversee and continuously improve our rhythms of business including weekly stand ups, quarterly business reviews, quarterly planning, and metrics reviews.
  • Improve the way we communicate across and between Product teams and key stakeholders to ensure alignment and clarity of roles and responsibilities.
  • Manage and develop toolsets and best practices that support product lifecycle management activities, such as initiative health tracking, milestone tracking, and release tracking.
  • Define and govern best practices around goal setting to help teams improve how they determine and define ambitious goals and track their outcomes with measurable results.
  • Monitor and report on key operational metrics, identifying areas for improvement and designing and implementing initiatives to address gaps and drive continuous improvement.
  • Recommend and work with Enablement teams to develop training programs and materials to onboard new product team members, communicate best practices and drive process improvements.
  • Prioritize data-driven decisions to ensure the team is working towards the right goals and has the tools, frameworks, and processes required to achieve them

What will you bring?

  • 5+ years of experience in Product Operations or similar operations role
  • Experience being the direct owner and driver of product planning, tracking, and release processes
  • Outstanding communication and interpersonal abilities, capable of working effectively with cross-functional teams and stakeholders at all levels
  • Excellent leadership and persuasion skills and the ability to lead without direct authority
  • Deep understanding of the needs of different stakeholders in a Product organization, from executive leadership to ICs
  • An ability to execute on and deliver complex projects involving multiple stakeholders
  • Proven track record of measurable process improvement and operational efficiency.
  • Proven track record of identifying and mitigating operational risks that may impact product delivery timelines and quality. Ability to proactively address issues and bottlenecks.
  • Radical simplification mindset.
  • Excellent analytical, problem-solving, and decision-making skills, with the ability to interpret data and insights to inform strategies.
  • Proven ability to facilitate strategic prioritization and bridge between strategy and execution, ensuring plans translate into effective actions.
  • Track record of making difficult decisions and tradeoffs in the face of ambiguity and incomplete data.
  • Experience building operational tools in Jira and Confluence

What do we offer?

  • Healthcare insurance - We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
  • Personal time off - A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
  • 401K Match - Smarsh provides a 4% 401K match for which employees are fully vested on day one.
  • Sabbatical - The Smarsh sabbatical program provides a time to recharge, to study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service.
  • Recognition - We're big on kudos for a job well done. Our employee-recognition program enables co-workers to nominate their peers who best embody our core values for recognition.

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified and interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. including the frequency of those functions.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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