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Head of Product Operations
2 months ago
Our Vision: To remove all obstacles to mental health access.
At Spring Health, we are dedicated to transforming mental healthcare by eliminating barriers that hinder individuals from receiving timely assistance. Our clinically validated platform, Precision Mental Healthcare, enables us to provide personalized care—be it therapy, coaching, medication, or more—tailored to the unique needs of each person.
We proudly collaborate with over 450 organizations, ranging from innovative startups to established Fortune 500 companies, as a premier provider of mental health services, supporting 10 million individuals. Our esteemed clients include well-known brands such as Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom rely on us for exceptional outcomes for their employees worldwide. Our cutting-edge platform has demonstrated a net positive ROI for employers, and we are the sole entity in our sector to receive external validation of net savings for our clients.
Having secured funding from notable investors like Generation Investment, Kinnevik, Tiger Global, and others, our latest Series E funding has propelled our valuation to $3.3 billion. We are just beginning our journey—join us in making mental healthcare accessible to all.
We seek a seasoned and effective Head of Product Operations to spearhead essential operational rhythms, performance management, and collaborative processes across teams. Reporting directly to the Chief Product Officer, this role will function as the Chief of Staff for the Product division, fostering a high-performing product leadership team.
Key Responsibilities:
- Oversee and facilitate critical planning and decision-making processes for the Product division, including solution evaluations, roadmap prioritization, and annual strategy formulation.
- Identify, implement, and manage product management tools, processes, and best practices to boost the efficiency and effectiveness of the product team.
- Develop and track key performance indicators (KPIs) and metrics to assess and report on product performance.
- Lead cross-functional initiatives aimed at enhancing product operations, including process optimization, resource distribution, and risk management.
- Directly supervise a Project Management Office (PMO) consisting of approximately 8 individuals responsible for managing significant technical and product-driven cross-functional projects.
- Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product objectives.
- Facilitate effective communication and coordination between product teams and other departments, including updates on prioritization and product launches.
- Act as a strategic partner to the CPO, assisting in decision-making, strategic planning, and the execution of pivotal initiatives.
- Manage the agenda for the CPO and product leadership team, ensuring clear ownership and ongoing follow-up on action items.
- Coordinate and lead special projects and initiatives as directed by the CPO, ensuring alignment with the overall product strategy and organizational goals.
- Assist in preparing presentations, reports, and other materials for executive meetings and external engagements.
- Create high-quality documentation and artifacts to ensure clarity for cross-functional partners and stakeholders.
- Guide the product development lifecycle at every stage, optimizing processes and rituals that foster team success.
Success Metrics:
- Play a crucial role in the effective implementation of the product operating model at Spring Health.
- Establish a decision-making and communication rhythm that significantly enhances stakeholder alignment and satisfaction while minimizing reporting burdens on product teams.
- Accelerate the speed at which we collectively identify, organize, and deliver innovations aligned with cross-team priorities.
Qualifications:
- Bachelor's degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
- 8+ years of experience in product management, product operations, or a related area, with a proven track record in leadership roles.
- Experience in a Chief of Staff or similar strategic support role is highly desirable.
- Strong grasp of product development processes, methodologies, and best practices.
- Excellent analytical, organizational, and problem-solving abilities.
- Outstanding communication and interpersonal skills, with the capacity to influence and collaborate with stakeholders at all levels.
- Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
- Passion for mental health and a commitment to the mission and values of Spring Health.
- Ability to thrive in a fast-paced environment.
Preferred Experience:
- Experience in healthcare, health tech, or benefits technology.
- Experience in a hypergrowth startup environment.
The target base salary range for this position is $200,800 - $245,000, which is part of a competitive total rewards package including stock options and benefits. Individual compensation may vary based on factors such as experience, location, internal pay equity, and other relevant business considerations.
Benefits Offered:
- Comprehensive health, dental, and vision benefits starting on the first day of employment.
- Access to a yearly allotment of no-cost visits to a network of therapists, coaches, and medication management providers.
- Flexible paid time off in addition to 12 paid holidays each year.
- Access to professional development reimbursement and donation matching for charitable contributions.
Commitment to Diversity:
At Spring Health, we are committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply, regardless of whether they meet every single qualification.
