Genesys FreeSWITCH Expert with IVR

1 month ago


Austin, Texas, United States VTekis Consulting LLP Full time

Job Description

** Key Responsibilities:**

** FreeSWITCH Development and Maintenance:**
Design, implement, and maintain FreeSWITCH-based telephony systems.
Optimize and troubleshoot FreeSWITCH configurations for performance and reliability.
Develop custom modules and applications within FreeSWITCH.
** IVR System Design and Integration:**
Design and deploy IVR solutions tailored to business requirements.
Implement call flow logic, menu structures, and user prompts.
Integrate IVR systems with backend databases and APIs for dynamic content.
** Genesys Integration:**
Integrate FreeSWITCH systems with Genesys contact center solutions.
Configure and manage SIP trunks and other telephony interfaces.
Ensure interoperability between FreeSWITCH and Genesys components.
** Collaboration and Support:**
Work closely with cross-functional teams, including developers, network engineers, and business analysts.
Provide technical support and troubleshooting for telephony and IVR issues.
Document system configurations, processes, and procedures.

** Qualifications:**
** Education and Experience:**
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
5+ years of experience working with FreeSWITCH and IVR systems.
Proven experience in integrating telephony systems with Genesys platforms.
** Technical Skills:**
Deep understanding of VoIP protocols (SIP, RTP) and telephony systems.
Proficiency in FreeSWITCH, including module development and configuration.
Experience with IVR design and development, including voice scripting and call flow design.
Familiarity with Genesys contact center solutions and integration best practices.
Strong programming skills in languages such as C, C++, Lua, or Python.
** Other Skills:**
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented with a commitment to delivering high-quality solutions.

** Preferred Qualifications:**
Certifications in FreeSWITCH or Genesys technologies.
Experience with cloud-based telephony solutions and SIP trunking providers.
Knowledge of additional telephony platforms and protocols.

Regards,

Mohammed Ilyas,

PH or Text or You can share the updated resume at . com

Qualifications:
Additional Information

All your information will be kept confidential according to EEO guidelines.



  • Austin, Texas, United States Nexwave Full time

    Position: Genesys Integration & FreeSWITCH Specialist with IVR ExpertiseCompany: NexwaveType: Long-term EngagementWe are seeking a highly skilled professional with a profound knowledge of VoIP protocols (SIP, RTP) and telephony systems. The ideal candidate will have:A strong command of FreeSWITCH, including experience in module development and...


  • Austin, Texas, United States Nexwave Full time

    Position: Genesys Integration & FreeSWITCH Specialist with IVR ExpertiseCompany: NexwaveType: Long-term EngagementWe are seeking a highly skilled professional with a profound knowledge of VoIP protocols (SIP, RTP) and telephony systems. The ideal candidate will possess:A strong command of FreeSWITCH, including experience in module development and...


  • Austin, Texas, United States Tech Mahindra Full time

    Overview:We are in search of a Telecommunications Engineer to join our dynamic team at Tech Mahindra.Work Arrangement:This position requires onsite presence for three days a week, with a hybrid work model.Role Summary:The ideal candidate will possess extensive expertise in FreeSWITCH and Interactive Voice Response (IVR) systems, alongside proficiency in...


  • Austin, Texas, United States Envision Technology Solutions Full time

    Job OverviewPosition Title: IVR EngineerLocation: Austin, TXEmployment Type: Contract - Rate: $52Work Arrangement: On-SiteKey ResponsibilitiesDesign and Development:Craft and implement IVR applications utilizing VXML and GDF technologies.Connect IVR solutions with backend systems and databases through Java and SQL.Create call flows for both inbound and...


  • Austin, Texas, United States Envision Technology Solutions Full time

    Job OverviewPosition Title: IVR EngineerLocation: Austin, TXEmployment Type: Contract - Rate: $52Key ResponsibilitiesApplication Design and Development:Craft and implement IVR applications utilizing VXML and GDF.Connect IVR solutions with backend systems and databases through Java and SQL.Formulate call flows for both inbound and outbound IVR systems.Testing...


  • Austin, Texas, United States ACL Digital Full time

    Position: QA Analyst Level IIILocation: Austin, TX (Onsite)Job Overview:We are seeking a skilled QA Analyst Level III to enhance our quality assurance processes. The ideal candidate will possess a robust background in testing methodologies and experience with Genesys Cloud. Below are the key responsibilities and qualifications:Experience: Minimum of 5 years...


  • Austin, Texas, United States ACL Digital Full time

    Position: QA Analyst Level IIILocation: Austin, TX (Onsite)Job Overview:We are seeking a highly skilled QA Analyst Level III with a robust background in quality assurance and testing methodologies. The ideal candidate will possess:Over 5 years of experience in quality assurance.Proven expertise in Genesys Cloud Testing.Experience in IVR Testing and Genesys...


  • Austin, Texas, United States ACL Digital Full time

    Position: Senior Quality Assurance AnalystLocation: RemoteJob Overview:We are seeking a highly skilled Senior Quality Assurance Analyst with extensive experience in testing and validating contact center solutions. The ideal candidate will possess a strong background in Genesys Cloud Testing and IVR Testing.Key Responsibilities:Minimum of 5 years of relevant...


  • Austin, Texas, United States ACL Digital Full time

    Position: Senior Quality Assurance AnalystLocation: ACL DigitalRole Overview:We are seeking a highly skilled Senior Quality Assurance Analyst with extensive experience in testing and quality assurance processes. The ideal candidate will possess a deep understanding of Genesys Cloud and IVR testing methodologies.Key Responsibilities:Demonstrate a minimum of 5...


  • Austin, Texas, United States ACL Digital Full time

    Position: Senior Quality Assurance AnalystLocation: ACL DigitalRole Overview:The Senior Quality Assurance Analyst will play a crucial role in ensuring the quality and performance of our Contact Center solutions. This position requires a deep understanding of testing methodologies and tools, particularly within the Genesys environment.Key...


  • Austin, Texas, United States ACL Digital Full time

    Position: Senior Quality Assurance AnalystLocation: ACL DigitalRole Overview:We are seeking a highly skilled Senior Quality Assurance Analyst with extensive experience in the field of quality assurance, particularly within contact center technologies. The ideal candidate will possess a robust background in testing and validation, ensuring the delivery of...


  • Austin, Texas, United States Connect Tech+Talent Full time

    CX Configuration Specialist - Remote - ContractOverview:Join Connect Tech+Talent as a CX Configuration Specialist, where you will leverage your expertise in contact center solutions to enhance client experiences.Key Responsibilities: Utilize your Bachelor or Master of Science in Computer Science or Software Engineering to drive innovative solutions. Apply...


  • Austin, Texas, United States Apple Full time

    SummaryPosted: Jul 22, 2024Role Number: Imagine what you could do here The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading...


  • Austin, Texas, United States Connect Tech+Talent Full time

    CX Configuration Specialist - Remote - ContractOverview:Join Connect Tech+Talent as a CX Configuration Specialist, where you will leverage your expertise in contact center solutions to enhance customer experiences.Key Responsibilities: Utilize your Bachelor or Master of Science in Computer Science or Software Engineering to drive successful implementations....

  • VoIP Engineer

    2 days ago


    Austin, Texas, United States Systems Integration Solutions Full time

    Job Title: VoIP SBC Engineer - Contact Center ExpertJob Summary:We are seeking a highly skilled VoIP SBC Engineer to join our Contact Center Engineering team at Systems Integration Solutions. As a key member of our team, you will be responsible for designing, implementing, and maintaining large-scale VoIP networks and systems.Key Responsibilities:Design and...


  • Austin, Texas, United States ProIT,Inc Full time

    Position: Genesys System EngineerEmployment Type: Full-TimeLocation: OnsiteEligibility: Only USC/GC / C 09 GC EAD / OPTJob Overview:We are seeking a talented engineer to join our Development Engineering team. The ideal candidate will be responsible for conceptualizing and implementing innovative solutions in a laboratory environment, as well as conducting...


  • Austin, Texas, United States Systems Integration Solutions Full time

    Job Title: VoIP SBC Engineer - Contact Center EngineeringCompany: Systems Integration SolutionsJob Overview:This position is a vital role within the Development Engineering team, where the selected candidate will engage in innovative brainstorming and solution development within a laboratory environment, alongside conducting proof of concept evaluations.Key...


  • Austin, Texas, United States Hire With Jarvis Full time

    Join Our Team:Become part of a renowned Sage Partner, recognized for delivering cutting-edge solutions across a variety of sectors. We are dedicated to technology and making a significant impact in the industry. Our work environment is exceptional, prioritizing your growth, valuing your ideas, and ensuring your contributions lead to tangible results. We...


  • Austin, Texas, United States Talkdesk Full time

    About Talkdesk: At Talkdesk, we are bold innovators dedicated to transforming the customer experience, enabling organizations worldwide to achieve the extraordinary. We promote an inclusive and diverse culture that reflects the communities we serve. Our commitment to giving back is evident through our volunteer efforts, support for non-profits, and our focus...


  • Austin, United States Tech Mahindra Full time

    We are looking for FreeSWITCH Expert with IVR and Genesys Integration consultant located in Austin, TX.About the Role:Deep understanding of VoIP protocols (SIP, RTP) and telephony systems. Proficiency in FreeSWITCH, including module development and configuration. Experience with IVR design and development, including voice scripting and call flow design....

  • FreeSWITCH Expert

    2 months ago


    Austin, United States Tech Mahindra Full time

    Position: FreeSWITCH Expert with IVR and Genesys Integration ExperienceLocation: Austin, TXAbout the Role:We are seeking a highly skilled FreeSWITCH Expert with experience in Interactive Voice Response (IVR) systems and Genesys integration. The ideal candidate will have a deep understanding of telephony systems, VoIP protocols, and a proven track record of...

  • FreeSWITCH Expert

    2 months ago


    Austin, United States Tech Mahindra Full time

    Position: FreeSWITCH Expert with IVR and Genesys Integration ExperienceLocation: Austin, TXAbout the Role:We are seeking a highly skilled FreeSWITCH Expert with experience in Interactive Voice Response (IVR) systems and Genesys integration. The ideal candidate will have a deep understanding of telephony systems, VoIP protocols, and a proven track record of...


  • Austin, United States Tech Mahindra Full time

    Greeting!We are looking for Telecom Engineer in Austin, TXDay 1 onsite ( 3 days a week hybrid)Make sure you update LinkedIn details on resumeWe are seeking a highly skilled FreeSWITCH Expert with experience in Interactive Voice Response (IVR) systems and Genesys integration. The ideal candidate will have a deep understanding of telephony systems, VoIP...


  • Austin, United States Tech Mahindra Full time

    Greeting!We are looking for Telecom Engineer in Austin, TXDay 1 onsite ( 3 days a week hybrid)Make sure you update LinkedIn details on resumeWe are seeking a highly skilled FreeSWITCH Expert with experience in Interactive Voice Response (IVR) systems and Genesys integration. The ideal candidate will have a deep understanding of telephony systems, VoIP...


  • Austin, United States Pinnacle Group, Inc. Full time

    Freeswitch IVR Engineer Day 1 Onsite Austin, TX / Sunnyvale, CAHybrid - 3 days / WeekLong term contractDirect client opportunity Hiring manager notes:Need someone with Freeswitch (if you cant find freeswitch- then they are OK with Asterisk)Speech Recognition, CCT.C++ and Python nice to have. Don’t need a developer, but they need to know coding.Skills:Voice...

  • IVR Developer

    4 weeks ago


    Austin, United States VeeRteq Solutions Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a skilled IVR Developer with expertise in VXML, GDF, IVR, Cyara, outbound, inbound, Avaya, Genesys, and Nuance technologies. The successful candidate will be responsible for designing, developing, and maintaining interactive voice response (IVR) systems to enhance customer experience and streamline operations. Key...

  • IVR Developer

    4 weeks ago


    Austin, United States Zortech Solutions Full time

    Job DescriptionJob DescriptionRole: IVR Developer Location: Austin TX - Onsite Duration: 6+ Months Job Description: We are seeking a skilled IVR Developer with expertise in VXML, GDF, IVR, Cyara, outbound, inbound, Avaya, Genesys, and Nuance technologies. The successful candidate will be responsible for designing, developing, and maintaining interactive...

  • IVR Engineer

    4 weeks ago


    Austin, United States Envision Technology Solutions Full time

    Job DescriptionJob DescriptionJob Title:- IVR Engineer Location:- Austin, TXJob Type:- Contract - Rate : $52 On-SiteJob Description:-Key Responsibilities:Design and Development:o Design and develop IVR applications using VXML and GDF.o Integrate IVR solutions with backend systems and databases using Java and SQL.o Develop call flows for inbound and outbound...

  • IVR Developer

    3 days ago


    Austin, United States mavinsys Full time

    Hello We are from Mavinsys Talent Acquisition team based on One World Trade centre New York. We are specializing in IT services and staffing majorly in lateral hiring/contract. Below is one our requirement to fill immediately if youre interested please share your candidature to Job Title : IVR Developer Location : Austin TX Duration : 12months Job...


  • Austin, United States Pinnacle Group Full time

    Location: Austin, TX We are looking for a Engage Voice Enginner who has good expertise on Engage Vocie Platform working on complex SIP Infrastructure and is proficient in troubleshooting /understing sip messaging Solid experience with Genesys SIP stack or other Contact Center Voice solutions Extensive experience with Genesys Voice Application...


  • Austin, United States Veridian Tech Solutions, Inc. Full time

    Job Title: Contact Center Platform Engineer (Genesys)Client Location – Newark, NJPosition: FulltimeOnsite from day 1st Job DescriptionRole: Contact Center Platform Engineer (Genesys)5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc).2+...


  • Austin, United States Veridian Tech Solutions, Inc. Full time

    Job Title: Contact Center Platform Engineer (Genesys)Client Location – Newark, NJPosition: FulltimeOnsite from day 1st Job DescriptionRole: Contact Center Platform Engineer (Genesys)5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc).2+...

  • QA Analyst Level III

    3 months ago


    Austin, United States ACL Digital Full time

    Title: QA Analyst Level III Location: Austion, TX (Onsite) Job Description: Job Description: Need 5+ years of exp. Genesys Cloud Testing experience Required IVR Testing, Genesys Testing experience Required Prefer to have experience in Genesys cloud testing. Working experience validating various Contact Center components related to voice, email, and work...


  • Austin, United States Diverse Lynx Full time

    Role name: Engineer Role Description: This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilizing Ribbon Client PSX - Expert SIP troubleshooting using Wireshark...


  • Austin, United States Diverse Lynx Full time

    Genesys System Engineer Job Description Location Austin, TX Desired Skills AWS | Azure | Genesys This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilizing Ribbon...


  • Austin, United States Centraprise Full time

    Job title: Genesys System EngineerJob Location: Austin, TX - OnsiteJob Type: FulltimeJob Description:This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilizing...


  • Austin, United States Centraprise Full time

    This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilizing Ribbon SBC PSX - Expert SIP troubleshooting using Wireshark and other VoIP analyzer tools - Expert...


  • Austin, United States Centraprise Full time

    This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilizing Ribbon SBC PSX - Expert SIP troubleshooting using Wireshark and other VoIP analyzer tools - Expert...


  • Austin, United States Diverse Lynx Full time

    This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilizing Ribbon Client PSX Expert SIP troubleshooting using Wireshark and other VoIP analyzer tools Expert...