Senior Quality Assurance Analyst

1 week ago


Austin, Texas, United States ACL Digital Full time
Position: QA Analyst Level III

Location: Austin, TX (Onsite)

Job Overview:

We are seeking a skilled QA Analyst Level III to enhance our quality assurance processes. The ideal candidate will possess a robust background in testing methodologies and experience with Genesys Cloud. Below are the key responsibilities and qualifications:

  • Experience: Minimum of 5 years in quality assurance.
  • Testing Expertise: Proficient in Genesys Cloud Testing, IVR Testing, and overall Genesys Testing.
  • Validation Skills: Experience in validating various Contact Center components across voice, email, and work item channels, both on-premises and in the cloud.
  • Test Management: Strong skills in Test Case Design, Test Execution, Defect Management, and Reporting.
  • Bug Tracking: Familiarity with logging defects using Qtest and Jira.
  • Documentation: Proficient in preparing Test Plan Strategies, Test Approaches, and Test Results documentation.
  • Testing Techniques: Ability to design and implement various testing techniques and strategies.
  • Tools Knowledge: Working knowledge of JIRA and Confluence.
  • Automation Experience: Experience with test automation tools supporting Contact Center platforms, particularly Qtest.
  • IVR Testing: Familiarity with Cyara for automated IVR testing.
  • SDLC Understanding: Solid understanding of the Software Development Life Cycle (SDLC), Agile/SCRUM methodologies, and the software release process.


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