Genesys Engage/Cloud CX Voice Engineer
2 weeks ago
Location: Austin, TX
We are looking for a Engage Voice Enginner who has good expertise on Engage Vocie Platform
working on complex SIP Infrastructure and is proficient in troubleshooting /understing sip messaging
Solid experience with Genesys SIP stack or other Contact Center Voice solutions Extensive
experience with Genesys Voice Application Troubleshooting & Log Analysis Extensive experience
with SIP, VoIP & TDM co-environment
Experience in large enterprise & globally distributed Genesys deployments
Experience in large enterprise & global SIP engineering, development, deployments and support
Expert knowledge of SIP, RTP, TCP/IP, NAT, WebRTC and packet analysis
Extensive experience with network and voice analysis tools, like NetScout or similar tools Expert with
network and common data centre infrastructure
Knowledge on Cloud CX platform will be an excellent to have and will be preferable . Any knowlede in
FreeSwitch , scripting , will be an additional advantage . We are looking to fullfil this position as soon
#LI-PT1
Pay Range: $60 - $75/ hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
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