Senior Quality Assurance Analyst
2 weeks ago
Location: ACL Digital
Role Overview:
We are seeking a highly skilled Senior Quality Assurance Analyst with extensive experience in the field of quality assurance, particularly within contact center technologies. The ideal candidate will possess a robust background in testing and validation, ensuring the delivery of high-quality software solutions.
Key Responsibilities:
- Minimum of 5 years of relevant experience in quality assurance.
- Proficient in testing Genesys Cloud, including IVR systems.
- Hands-on experience with Genesys Testing methodologies.
- Experience in validating various components of contact center operations across multiple channels, including voice and email.
- Expertise in Test Case Design, Execution, Defect Management, and Reporting.
- Familiarity with bug tracking tools such as Qtest and Jira.
- Ability to develop comprehensive Test Plans, Strategies, and Results documentation.
- Skilled in designing and implementing diverse testing techniques and methodologies.
- Working knowledge of JIRA and Confluence for project management.
- Experience with test automation tools that support contact center platforms.
- Familiarity with Cyara for automated IVR testing.
- Understanding of the Software Development Life Cycle (SDLC) and Agile/SCRUM practices.
This role is essential for maintaining the integrity and performance of our software solutions, ensuring they meet the highest standards of quality.
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Senior Quality Assurance Analyst
2 weeks ago
Austin, Texas, United States ACL Digital Full timePosition: Senior Quality Assurance AnalystLocation: ACL DigitalRole Overview:We are seeking a highly skilled Senior Quality Assurance Analyst with extensive experience in testing and quality assurance processes. The ideal candidate will possess a deep understanding of Genesys Cloud and IVR testing methodologies.Key Responsibilities:Demonstrate a minimum of 5...
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Senior Quality Assurance Analyst
2 weeks ago
Austin, Texas, United States ACL Digital Full timePosition: Senior Quality Assurance AnalystLocation: ACL DigitalRole Overview:The Senior Quality Assurance Analyst will play a crucial role in ensuring the quality and performance of our Contact Center solutions. This position requires a deep understanding of testing methodologies and tools, particularly within the Genesys environment.Key...
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Senior Quality Assurance Analyst
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