Current jobs related to Customer Support Technician I - Remote, Oregon - Motorola Solutions

  • Customer Support Specialist

    3 weeks ago

    Remote, Oregon, United States SS&C Technologies Holdings Full time

    Investor Services Representative I and IILocations:Hybrid and/or Remote Work Opportunity available in various states.Work from home options are accessible in multiple states.About the Company: SS&C Technologies Holdings is dedicated to assisting individuals in reaching their financial aspirations through effective management of mutual fund investments.Why...

  • User Support Technician I

    3 weeks ago

    Remote, Oregon, United States Stefanini Full time

    Position Overview:As a vital member of our support team at Stefanini, you will be responsible for delivering exceptional technical assistance to end-users. Your role will encompass a variety of tasks aimed at ensuring smooth operations and user satisfaction.Key Responsibilities:Deliver comprehensive technical support to users through various communication...

  • Customer Support Engineer

    3 weeks ago

    Remote, Oregon, United States Grafana Labs Full time

    Position Overview: As a Support Engineer at Grafana Labs, you will play a crucial role within our expanding Customer Experience team. Your primary responsibility will be to deliver specialized assistance to our customers, focusing on the comprehensive observability stack, which includes front-end Grafana panels, metrics, logs, and traces. Key...

  • Audiology Customer Support Expert

    4 weeks ago

    Remote, Oregon, United States Sonova Full time

    Remote | United States Monday - Thursday 10:30am-7pm CST and Friday 10am-6:30pm CST Audiology Technical Support Specialist In a world where sound matters, our mission is to provide meaningful solutions. As a premier provider of advanced hearing care products, we are more than just a manufacturer; we are a dedicated team focused on enhancing the joy of...

  • Virtual Customer Support Specialist

    4 weeks ago

    Remote, Oregon, United States Conduent Commercial Solutions, LLC Full time

    About Conduent Commercial Solutions, LLC: At Conduent, we provide essential services and solutions for leading Fortune 100 companies and numerous government entities, striving to achieve outstanding results for our clients and the communities they serve. Position Overview: As a Virtual Customer Support Specialist, you will play a vital role in assisting...

  • Medicaid Customer Support Specialist

    4 weeks ago

    Remote, Oregon, United States Conduent State Healthcare, LLC Full time

    Position Overview:As a Medicaid Customer Support Specialist, you will play a crucial role in assisting individuals with their health benefits inquiries. This position is fully remote and offers a competitive hourly wage of $16.50, along with comprehensive training and equipment provided.Key Responsibilities:- Handle a variety of inbound calls from Medicaid...

  • Bilingual Customer Support Specialist

    4 weeks ago

    Remote, Oregon, United States Leoforce Full time

    Job OverviewPosition: Bilingual Customer Support Specialist (English & Cambodian Armenian & Mandarin)Location: RemoteCompensation: $22.65 per hourKey ResponsibilitiesManage incoming inquiries from clientsPerform research to deliver solutions for clients to address their concernsQualificationsBilingual in English and Cambodian Armenian & MandarinMinimum of 6...

  • Medicaid Customer Support Specialist

    4 weeks ago

    Remote, Oregon, United States Conduent State Healthcare, LLC Full time

    Position Overview:As a Medicaid Customer Support Specialist, you will be responsible for providing exceptional assistance to members regarding various health benefits, including SNAP and Medicaid. This role is vital in ensuring that clients receive the necessary support and guidance through their inquiries.Key Responsibilities:- Handle a variety of call...

  • Customer Benefits Support Specialist

    3 weeks ago

    Remote, Oregon, United States Conduent Human Resource Services, LLC Full time

    Position Overview:As a Customer Benefits Support Specialist (Remote), you will play a crucial role in assisting our valued clients with their inquiries regarding pensions and various financial benefits.Compensation:$15.00 per hour during training$16.00 per hour upon successful completion of trainingKey Responsibilities:- Serve as the primary contact for both...

  • Customer Support Operations Specialist

    4 weeks ago

    Remote, Oregon, United States Aircall Full time

    Company Overview: Aircall is dedicated to fostering a culture where every voice is valued. With substantial investment backing, we develop technology that enhances transparent and collaborative communication, empowering over 18,000 customers to establish genuine connections.Role Overview: We are on the lookout for a Tech-Savvy Support Operations Specialist...

  • Customer Support Operations Specialist

    4 weeks ago

    Remote, Oregon, United States Aircall Full time

    Company Overview: Aircall is a dynamic organization where every voice is appreciated. With over $220 million in funding since 2015, we develop technology that promotes accessible, transparent, and collaborative communication, empowering our growing base of over 18,000 customers to forge genuine human connections.Role Overview: We are looking for a...

  • Customer Support Operations Specialist

    3 weeks ago

    Remote, Oregon, United States Aircall Full time

    Company Overview: Aircall is a dynamic organization where communication is at the heart of our mission. With substantial investment backing, we are dedicated to developing technology that fosters open, transparent, and collaborative interactions, enabling our growing customer base to forge genuine connections.Role Overview: We are in search of a Tech-Savvy...

  • Customer Support Operations Specialist

    3 weeks ago

    Remote, Oregon, United States Aircall Full time

    Company Overview: Aircall is dedicated to fostering a culture where every voice is heard. With significant investment backing, we are committed to developing technology that enhances communication, enabling our growing customer base to establish genuine connections.Role Overview: We are on the lookout for a knowledgeable Support Operations Specialist to join...

  • Virtual Customer Support Specialist

    3 weeks ago

    Remote, Oregon, United States Conduent Commercial Solutions, LLC Full time

    About Conduent Commercial Solutions, LLC:Conduent is dedicated to delivering essential services and solutions for Fortune 100 companies and over 500 governmental entities, resulting in outstanding outcomes for our clients and the millions who rely on them. Position Overview:As a Virtual Customer Support Specialist, you will have the chance to thrive...

  • Customer Support Specialist

    4 weeks ago

    Remote, Oregon, United States Nexgen Staffing LLC Full time

    Job OverviewPosition Summary: This role involves providing exceptional inbound customer service and technical assistance through phone and video communication, with occasional chat support.Key Responsibilities:Manage inbound inquiries via phone and video, addressing technical support queries effectively.Conduct thorough research and analysis to determine the...

  • Customer Support Operations Specialist

    4 weeks ago

    Remote, Oregon, United States Aircall Full time

    Company Overview: Aircall is a technology-driven organization dedicated to enhancing communication for over 18,000 clients globally. Our mission is to create a collaborative environment where every voice is heard and valued.Role Overview: We are looking for a Support Operations Specialist with a strong technical background to join our dynamic Support...

  • Cloud Server Support Technician

    3 weeks ago

    Remote, Oregon, United States Revel IT Full time

    Job OverviewRevel IT is seeking a dedicated Connectivity Support professional to join our team. This role involves providing both virtual and onsite assistance to facilitate the deployment of POC Link cloud server solutions and to conduct software upgrades with our ID NOWTM instrumentation.Travel Requirement: This position necessitates approximately 75%...

  • Bilingual Customer Support Specialist III

    4 weeks ago

    Remote, Oregon, United States Conduent Payment Integrity Solution Inc. Full time

    At Conduent Payment Integrity Solution Inc., we are committed to delivering essential services and solutions for Fortune 100 companies and numerous government entities, ensuring outstanding results for our clients and the millions who rely on them. This is your chance to grow personally, contribute meaningfully, and be part of a workplace culture that values...

  • Bilingual Customer Support Specialist III

    4 weeks ago

    Remote, Oregon, United States Conduent Payment Integrity Solution Inc. Full time

    At Conduent Payment Integrity Solution Inc., we provide essential services and solutions for Fortune 100 companies and numerous government entities, ensuring outstanding results for our clients and the millions who rely on them. This is your chance to excel, contribute meaningfully, and be part of a culture that recognizes and appreciates individuality every...

  • Bilingual Customer Support Specialist III

    3 weeks ago

    Remote, Oregon, United States Conduent Payment Integrity Solution Inc. Full time

    Position OverviewAt Conduent Payment Integrity Solution Inc., we pride ourselves on delivering essential services and solutions for Fortune 100 companies and numerous government entities, resulting in outstanding outcomes for our clients and the communities they serve. Join us in a culture that values individuality and fosters personal growth.Bilingual...

Customer Support Technician I

4 months ago

Remote, Oregon, United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Centralized Managed and Support Operations – Software Enterprise (CMSO-SE) organization provides high quality support experiences for mission critical customers so they can accomplish their mission. The CMSO-SE organization's Flex Front Office Support team provides initial triage and troubleshooting for incoming incidents and problems. It focuses on responding to and resolving issues quickly and efficiently, with support provided by advanced technicians. Flex Front Office Support focuses heavily on providing a delightful experience to customers with every interaction.
Job Description

As a member of the Flex Front Office Support team, focus on delivering post-sales support and solutions to Flex customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows and Linux environment. Supporting Motorola Solutions products may also be required. As a primary point of contact for customers, be responsible for maintaining and improving positive long-term partnerships between Motorola Solutions and the Customers.

Duties of the Customer Support Technician I role include but are not limited to:

  • Receives requests for computer technical assistance and problem resolution from customers or company employees.
  • Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment.
  • Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.
  • Directs activities to contribute to the overall performance of the Flex Front Office Support operations.
  • Will be required to be on call outside of business hours on a rotational basis.
  • May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.
  • Places appropriate priority on problems reported by customers or internal personnel.
  • Proactively seeks to identify ways to improve assigned team, the Flex Front Office Support team and the company.
  • Performs other duties and tasks as given by Team Leads, Managers, or Director.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

#LI-DB1


Basic Requirements

  • High school diploma or equivalent required
  • 1+ years of Customer Support experience
  • Must be able to obtain background clearance as required by government customer


Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email