Current jobs related to Customer Support Operations Specialist - Remote, Oregon - Aircall
-
Technical Support Specialist
4 days ago
Remote, Oregon, United States US-based Tech-Enabled Business Support Company Full timeThe Technical Support Specialist role at US-based Tech-Enabled Business Support Company involves delivering top-notch technical support through various channels, including chat and email. This position requires a unique blend of technical expertise and customer service-oriented skills. Ideal candidates should possess experience in troubleshooting,...
-
IT Application Support Specialist
3 days ago
Remote, Oregon, United States Shuvel Digital Full timeJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Shuvel Digital. As a key member of our IT department, you will be responsible for providing technical support for complex systems, ensuring the smooth operation of our enterprise applications, and collaborating with cross-functional teams to resolve technical issues.Key...
-
Service Desk Support Specialist
4 days ago
Remote, Oregon, United States Equity Trustees Full timeAbout the Role:We are seeking a skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees. As a key member of our team, you will play a pivotal role in delivering top-tier IT support, ensuring our systems are always running smoothly and our staff receives exceptional service.Key Responsibilities:Provide expert...
-
Support Specialist
2 weeks ago
Remote, Oregon, United States Grafana Labs Full timeSupport EngineerCandidates must be located in an EST time zone. As a Support Engineer at Grafana Labs, you'll be a key member of the fast-growing Customer Experience team, responsible for providing specialized support for our customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role,...
-
People Operations Specialist
1 month ago
Remote, Oregon, United States Veterinary Emergency Group Full timeAbout UsVeterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is to provide exceptional care to people and their pets when they need it most. We're revolutionizing emergency medicine with a customer-first mentality and a true, employee-centric work environment.Talent + Culture at...
-
Remote, Oregon, United States Solventum Full timeJob Description:Customer Experience Operations Associate Project ManagerAt Solventum, we are committed to delivering exceptional customer experiences that drive business growth and customer loyalty.We are seeking a highly skilled Customer Experience Operations Associate Project Manager to join our team.The ideal candidate will have a strong background in...
-
Advanced Software Support Specialist
4 weeks ago
Remote, Oregon, United States Symbotic Full timeAbout the RoleWe are seeking a highly skilled Advanced Software Support Engineer to join our team at Symbotic. As a key member of our software organization, you will be responsible for providing exceptional customer support for our Matrix Select software system.Key ResponsibilitiesProvide remote and field support to Symbotic customers and operations teams...
-
Paralegal Virtual Support Specialist
3 days ago
Remote, Oregon, United States Charlotte Christian Law Full timeAt Charlotte Christian Law, we are committed to delivering exceptional legal services to our clients. As a Paralegal Virtual Support Specialist, you will play a crucial role in helping us achieve this goal.Key Responsibilities:Conduct in-depth research on case law, statutes, and regulations to support case strategies.Maintain organized and up-to-date case...
-
Energy Programs Manager
1 week ago
Remote, Oregon, United States Stem US Operations Inc. Full timeJob Title: Sr. Energy Programs Manager, CAISOStem US Operations Inc. is seeking a highly skilled and experienced Sr. Energy Programs Manager to join our team in San Francisco, CA. As a key member of our Grid Services Program Management team, you will be responsible for building, executing, and measuring the performance of our market operations in North...
-
Energy Programs Manager
1 month ago
Remote, Oregon, United States Stem US Operations Inc. Full timeJob DescriptionStem US Operations Inc. is seeking a highly skilled Energy Programs Manager to join our team. As a key member of our Grid Services Program Management team, you will be responsible for building, executing, and measuring the performance of our market operations in North American wholesale electricity markets.Key Responsibilities:Develop and...
-
Business Operations Specialist
3 days ago
Remote, Oregon, United States Professional Search Group (PSG) Full timeJob DescriptionProfessional Search Group (PSG) has partnered with a leading media and entertainment company to find an experienced professional to join a team where technology meets storytelling. This is a well-established, US-based business that has a long-standing partnership with Professional Search Group. We are seeking someone who is passionate about...
-
Customer Success Representative
3 days ago
Remote, Oregon, United States NoGigiddy Full timeAbout NoGigiddyNoGigiddy is a leading company in the on-demand staffing and recruiting industry, dedicated to empowering gig workers nationwide. We prioritize their success and well-being by providing reliable earning opportunities and support services.Job SummaryWe are seeking a motivated and customer-focused Remote Customer Success Specialist to join our...
-
Warehouse Operations Specialist
4 weeks ago
Remote, Oregon, United States Uline, Inc. Full timeWarehouse Custodian OpportunityUline, Inc. is seeking a reliable and detail-oriented Warehouse Custodian to join our team at our Etna warehouse. As a key member of our facilities team, you will be responsible for maintaining a clean and organized work environment, ensuring the health and safety of our employees and visitors.Key Responsibilities:Perform daily...
-
Software Support Specialist
4 weeks ago
Remote, Oregon, United States ATR Inc Full timeJob OverviewWe are seeking a highly skilled Software Support Engineer to join our team at ATR Inc. As a key member of our Customer Support Team, you will be responsible for providing technical support and troubleshooting for clients who depend on our industry-leading software solutions.This role prioritizes problem-solving, communication, and engaging with...
-
Remote, Oregon, United States Nexgen Staffing LLC Full timeJob DescriptionAs a customer service representative, you will provide technical support to TurboTax customers via phone, video, and occasional chat. Your responsibilities will include researching and analyzing customer issues, determining the best course of action, and interacting with customers to resolve their queries.Key responsibilities include:Providing...
-
Federal Contract Specialist
3 days ago
Remote, Oregon, United States OCT CONSULTING LLC Full timeOCT Consulting LLC is seeking a highly skilled Federal Contract Specialist to join our team. As a Contract Specialist, you will be responsible for administering and providing ongoing support to the agency's SharePoint-based platform used to retain key acquisition information and data.The ideal candidate will have at least five (5) years of full-spectrum...
-
Acquisitions Specialist
3 days ago
Remote, Oregon, United States GitLab Full timeJob Title: Acquisitions SpecialistAt GitLab, we're looking for a skilled Acquisitions Specialist to join our team. As an Acquisitions Specialist, you will be responsible for managing customer-facing cases throughout the entire support lifecycle, from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development...
-
Technical Support Specialist
4 days ago
Remote, Oregon, United States Apriorit Full timeWe are seeking a skilled Middle Support Engineer (DevOps) to contribute to our innovative projects at Apriorit. This role involves ensuring seamless deployment and operations of systems on the client's product.Key Responsibilities:Act as a point of contact for Tier 1 engineers, providing guidance and supervision for technical choices and problem-solving...
-
Software Configuration Specialist
3 days ago
Remote, Oregon, United States Glory Global Solutions Ltd Full timeJob Title: Software Configuration SpecialistGlory Global Solutions Ltd is seeking a skilled Software Configuration Specialist to join our team. As a subject matter expert on the functionality, operations, and configuration of the RevApp, you will be responsible for software and custom package building, testing, and configuration for deployment.Key...
-
Software Engineering Specialist
4 days ago
Remote, Oregon, United States Glory Global Solutions Ltd Full timeJob SummaryWe are seeking a highly skilled Software Configuration Specialist to join our team at Glory Global Solutions Ltd. As a subject matter expert on the functionality, operations, and configuration of the RevApp, you will play a critical role in ensuring the smooth deployment of our cash automation technologies.Key ResponsibilitiesSoftware and custom...
Customer Support Operations Specialist
2 months ago
Company Overview: Aircall is dedicated to fostering a culture where every voice is heard. With significant investment backing, we are committed to developing technology that enhances communication, enabling our growing customer base to establish genuine connections.
Role Overview: We are on the lookout for a knowledgeable Support Operations Specialist to join our dynamic Support Operations team. In this role, you will leverage your technical expertise to assist our Global Support team, ensuring exceptional customer experiences. Our Operations team is instrumental in providing the necessary infrastructure, tools, processes, analytics, and training to support our global team and associated departments.
Key Responsibilities:
- Assess and manage tickets assigned to you, analyzing requests and determining effective solutions.
- Investigate bug reports related to the IT tools utilized by the team.
- Refine requirements documentation to eliminate ambiguity.
- Collaborate with our Data Analyst to generate and enhance reports for metric requests, while maintaining comprehensive documentation on solutions and information systems.
- Conduct audits of our information systems and develop technical solutions using various programming languages such as JavaScript, Python, SQL, and Java.
- Implement solutions in a testing environment, ensuring functionality before deployment to production.
Qualifications:
- Strong organizational skills and a proactive work ethic.
- Experience in a fully remote setting with a global team.
- Proficient in SQL and advanced spreadsheet functionalities.
- Familiarity with Python or Java, with hands-on experience in both.
- Ability to validate changes to technical documentation.
- Experience in an Agile environment, with knowledge of troubleshooting, security, and deployment practices.
Preferred Skills:
- Experience with major project management tools.
- Familiarity with Jira.
- Experience in backend development languages such as Python, Java, or JavaScript.
- Hands-on experience with Zendesk.
- Experience with cloud-based infrastructure.
Working Hours: You will be expected to work during standard local business hours, with flexibility for up to two days a week to accommodate global team meetings.
Team Dynamics: You will collaborate within a small global team of domain specialists, working closely with project and program managers to manage change and drive the future of our business.
Hiring Process: The hiring process includes submitting a cover letter and resume, meeting with our recruitment team, and completing an interview with the hiring manager. If you progress, you will undertake a practical assessment and present your work to the Support Operations team.
Why Join Us? At Aircall, we value diversity, equity, and inclusion, fostering a sense of belonging for all. We are committed to building a diverse and multicultural team and encourage applications from underrepresented backgrounds.
