Current jobs related to Customer Support Engineer - Remote, Oregon - Grafana Labs

  • Apriso Support Engineer

    2 weeks ago

    Remote, Oregon, United States Chipton Ross Inc. Full time

    Job DescriptionWe are seeking a highly skilled Apriso Support Engineer to join our team at Chipton-Ross Inc.The ideal candidate will have a strong background in DELMIA Apriso MES tool and experience in solution design, development, and support.Key responsibilities include:Providing technical support for Apriso MES projectsDesigning and developing solutions...

  • Intermediate Support Engineer

    3 days ago

    Remote, Oregon, United States GitLab Full time

    Support Engineer for Public Sector OrganizationsAt GitLab, we're looking for a skilled Support Engineer to join our US Federal Support team. As a Support Engineer, you'll collaborate with public sector organizations and United States government agencies to support, maintain, and resolve issues in their GitLab environments.Key Responsibilities:Collaborate...

  • Staff Software Engineer

    3 days ago

    Remote, Oregon, United States LabCorp Full time

    About the Role:Ovia Health, a subsidiary of Labcorp, is seeking a highly skilled Staff Software Engineer to join our Engineering team. As a key technical expert, you will coordinate engineering support for our enterprise clients, leveraging your expertise to drive scalable solutions.Key Responsibilities:Learn and document existing processes for enterprise...

  • Support Specialist

    2 weeks ago

    Remote, Oregon, United States Grafana Labs Full time

    Support EngineerCandidates must be located in an EST time zone. As a Support Engineer at Grafana Labs, you'll be a key member of the fast-growing Customer Experience team, responsible for providing specialized support for our customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role,...

  • Technical Support Specialist

    4 days ago

    Remote, Oregon, United States US-based Tech-Enabled Business Support Company Full time

    The Technical Support Specialist role at US-based Tech-Enabled Business Support Company involves delivering top-notch technical support through various channels, including chat and email. This position requires a unique blend of technical expertise and customer service-oriented skills. Ideal candidates should possess experience in troubleshooting,...

  • Product AI Engineer

    4 days ago

    Remote, Oregon, United States Hospitable Full time

    We are seeking a talented Product AI Engineer to join our dedicated AI team at Hospitable. As a key member of our product and engineering team, you will focus on shipping innovative generative AI experiences to our 14,000+ customers.Working alongside our AI Principal Engineer, product engineers, and product team, you will continue to evolve our product and...

  • Software Support Specialist

    4 weeks ago

    Remote, Oregon, United States ATR Inc Full time

    Job OverviewWe are seeking a highly skilled Software Support Engineer to join our team at ATR Inc. As a key member of our Customer Support Team, you will be responsible for providing technical support and troubleshooting for clients who depend on our industry-leading software solutions.This role prioritizes problem-solving, communication, and engaging with...

  • Product Engineer

    1 month ago

    Remote, Oregon, United States Hospitable Full time

    Job Title: Product Engineer, CoreWe are seeking a skilled Product Engineer to join our Core team at Hospitable. As a key member of our product and engineering team, you will be responsible for shipping glorious experiences to our hosts.Our Core team is responsible for building and maintaining the core features of our product, including smart devices,...

  • Advanced Software Support Specialist

    4 weeks ago

    Remote, Oregon, United States Symbotic Full time

    About the RoleWe are seeking a highly skilled Advanced Software Support Engineer to join our team at Symbotic. As a key member of our software organization, you will be responsible for providing exceptional customer support for our Matrix Select software system.Key ResponsibilitiesProvide remote and field support to Symbotic customers and operations teams...

  • Customer Success Manager

    2 weeks ago

    Remote, Oregon, United States Symbotic Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Symbotic. As a key member of our Customer Operations Success organization, you will partner directly with our customers and cross-functional business units to identify and assist in prioritizing key initiatives.Key ResponsibilitiesProvide exceptional customer service...

  • Software Development Engineer

    4 days ago

    Remote, Oregon, United States SAIC Full time

    SAIC is seeking a skilled Software Development Engineer to support sensor and data fusion efforts in Huntsville, Alabama. This role is a remote work position, but candidates are preferred to be within driving distance to Huntsville, AL due to regular demonstration support and cross team collaboration efforts.We follow most modern software development...

  • Senior Sales Engineer

    4 weeks ago

    Remote, Oregon, United States Neo4j Full time

    About Neo4jNeo4j is a leading provider of graph database and analytics solutions, empowering organizations to uncover hidden relationships and patterns in their data. With a proven track record of delivering breakthrough solutions, Neo4j has established itself as a trusted partner for businesses seeking to gain a deeper understanding of their data.Our...

  • Primary Customer Service Representative with Video Support

    2 weeks ago

    Remote, Oregon, United States Nexgen Staffing LLC Full time

    Job DescriptionAs a customer service representative, you will provide technical support to TurboTax customers via phone, video, and occasional chat. Your responsibilities will include researching and analyzing customer issues, determining the best course of action, and interacting with customers to resolve their queries.Key responsibilities include:Providing...

  • Senior Software Engineer

    1 month ago

    Remote, Oregon, United States Dasera Full time

    {"h1": "Job Title: Senior Software Engineer at Dasera", "p": "We are seeking an experienced Senior Software Engineer to join our team at Dasera. As a key member of our engineering team, you will be responsible for designing, building, and testing our cloud-based platform, including front-end, back-end, and services. Responsibilities: * Work with the...

  • Product Engineer, Core

    2 weeks ago

    Remote, Oregon, United States Hospitable Full time

    About the RoleWe are seeking a talented Software Engineer to join our Core team, focusing on building and delivering exceptional experiences to our hosts.As a key member of our product and engineering team, you will work closely with other engineers and product managers to develop and ship features that solve real problems for our customers.Key...

  • Instrumentation Operation Engineer

    3 days ago

    Remote, Oregon, United States JT4 Full time

    Job DescriptionAt JT4, we are seeking a highly skilled Instrumentation Operation Engineer to join our team. As an Instrumentation Operation Engineer, you will be responsible for the modification, installation, testing, evaluation, repair, and documentation of airborne test instrumentation, data acquisition systems, as well as the operation and performance of...

  • Product Engineer, AI

    3 weeks ago

    Remote, Oregon, United States Hospitable Full time

    About HospitableHospitable is a company that builds software for short-term rentals, aiming to make it easy for hosts to operate their properties with the help of AI.Job DescriptionWe're looking for a talented Laravel engineer to join our AI team, where you'll work on developing generative AI experiences for our 14,000+ customers.As a key member of our...

  • Chief Engineer

    1 month ago

    Remote, Oregon, United States Parsons Corporation Full time

    Job Summary:We are seeking a highly skilled Chief Engineer to join our team at Parsons Corporation. As a key member of our Federal Solutions segment, you will play a critical role in delivering resources to our US government customers.Key Responsibilities: Serve as the technical expert in development of win themes, discriminators, and strategies for...

  • Chief Engineer

    2 months ago

    Remote, Oregon, United States Parsons Corporation Full time

    Job Summary:We are seeking a highly skilled Chief Engineer to join our team at Parsons Corporation. As a key member of our Federal Solutions segment, you will play a critical role in delivering resources to our US government customers.Key Responsibilities:Lead the development of win themes, discriminators, and strategies to capture new business...

  • Senior Substation Application Engineer

    4 days ago

    Remote, Oregon, United States GE Vernova Full time

    Job DescriptionJob SummaryGE Vernova is seeking a highly skilled Senior Substation Application Engineer to lead the design and implementation of high-voltage substation projects. The successful candidate will be responsible for defining and managing the HVDC engineering quality plan, ensuring the implementation of EMH guidelines, and supervising overall...

Customer Support Engineer

2 months ago

Remote, Oregon, United States Grafana Labs Full time

Position Overview:

As a Support Engineer at Grafana Labs, you will play a crucial role within our expanding Customer Experience team. Your primary responsibility will be to deliver specialized assistance to our customers, focusing on the comprehensive observability stack, which includes front-end Grafana panels, metrics, logs, and traces.

Key Responsibilities:

  • Diagnosing customer challenges by replicating issues in controlled lab environments, including AWS, Azure, GCP, Kubernetes, and Docker.
  • Applying SSO/SAML expertise to aid customers in securing their Grafana instances.
  • Analyzing errors or inconsistencies in customer dashboard panels to identify root causes.
  • Reviewing configuration files and advising on best practices, including Debug logs, JSON, and YAML.
  • Troubleshooting connectivity issues with various data sources and plugins.
  • Creating GitHub issues and collaborating with software developers to resolve problems, implement bug fixes, or report security vulnerabilities.
  • Evaluating performance challenges related to queries, visualizations, and alerting mechanisms.
  • Managing customer cases by providing accurate and timely information through various communication channels.
  • Contributing to the internal knowledge base and sharing insights on technical issues with your team.
  • Collecting and relaying customer feedback to Product, Sales, and Customer Success teams.
  • Providing training to both new and existing team members and assisting with the onboarding of new customers.

Qualifications:

  • A minimum of 3 years of experience in a Support Engineer capacity.
  • Proficiency in troubleshooting processes and strong research capabilities.
  • Familiarity with observability, cloud systems administration, containerization, DevOps, logs, metrics, tracing, Kubernetes, and general enterprise open-source technologies is preferred.
  • Experience with CRM software, help desk tools, and remote support applications.
  • A track record of delivering client-focused solutions tailored to customer needs.

Compensation for this role ranges from USD 105,639 to USD 126,766, with actual salaries varying based on experience and skills. Additional benefits may include equity, bonuses, and other offerings.