Reservations Coordinator

4 weeks ago

Nashville, Tennessee, United States Hutton Hotel Full time
About this job...

This position will be responsible for managing the reservation process at Hutton Hotel. The Reservations Coordinator will report to the Director of Rooms and also support the business travel and leisure reservation processes. The role will assist the Director of Sales and Marketing, Director of Revenue Management, and Leisure Sales in their daily duties pertaining to the reservation process. Daily duties include answering phones, making reservations, and communicating details to all departments to ensure guests have a successful and pleasurable guest experience.

What you'll be doing...

Job Requirements

Answer incoming calls and direct them to guest rooms through the telephone console or to hotel personnel or departments as requested.
Answer incoming reservation calls and Make / Change / Cancel /reservations.
Liaise with the Sales and Revenue Team— the Director of Sales and Marketing, and the Director of Revenue—and the Front Desk Team with the reservation process.
Understand the reservation process from beginning to departure.
Maintain positive guest relations at all times with internal and external guests
Speak clearly, distinctly, and with a friendly, courteous tone utilizing luxury language
Use listening skills to put callers at ease quickly
Obtain accurate and complete information from the callers
Adheres to First Hospitality's Mission, Vision and Values.
Adheres to Forbes standards set forth by the Hutton Hotel leadership team
Adheres to LQA standards
Able to perform job functions with attention to detail, speed, and accuracy.
Able to prioritize and organize work.
Handle mail and correspondence.
Specific requirements related to the reservation processProcess confirmations as needed.
Enter and maintain leisure and business reservations in the PMS system.
Maintenance of business travel and wholesale rooms to release room types is not required for room pickup.
Upkeep and maintenance of complete, detailed Business and Leisure Travel files for all documentation regarding the transactions and notes pertinent to the account.
Verification of the VIP arrival, ETA, billing, arrival and departure dates, and room types based upon resumes prior to the weekly revenue meeting (if needed)
Ensure that VIP reservations have the proper information to be recognized at the daily operations line up so guests receive the attention to detail that is required and requested.
Process reservations accurately and in a timely manner.
If there is a smaller block for VIPs, double-check the rooming list for accuracy.
Pre-block all leisure and business travel need for suites or connecting rooms.
Ensure all billing, routing, master accounts, and A/R accounts are set in compliance with Hutton SOPs.
Follow all Hutton Credit Policies.
Working with the revenue team, control suite inventory and specialty rooms according to suite request policy.
Assist the Area of Revenue Management on any changes in Business Travel or wholesale pickup that would affect sales strategies.
Work with the selling strategies established by the Director of Revenue Management.
Check daily arrivals to ensure accurate reservations, VIP status, and amenity requests.
Specific requirements for answering incoming callsAnswers incoming calls in friendly, courteous manner using luxury language
Directs calls to guest rooms, staff, or departments through the PBX system
Receives guest messages and delivers the same to the guest.
Logs all wake-up call requests and performs wake-up call services.
Provides information about hotel services to guests.
Understand telephone operator board, or PBX switchboard, operations.
Understand what action to take when an emergency call is required.
Monitors automated systems, including fire alarms and telephone equipment, when the engineering and maintenance department is closed.
Assists in reporting telephone equipment or service complaints and problems.
Following telephone etiquette designated by First Hospitality and Forbes.
Trains or assists with training new telephone operators in the performance of job duties.
Multitasking ability is required.
Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events.
Qualifications:Strong communication and selling skills
Knowledge of keyboard skills.
Must be able to analyze situations and make decisions that meet and exceed the expectations of hotel.
Ability to learn and master multiple software systems and PMS systems
Strong working knowledge of Microsoft Excel.
Must be organized with the ability to handle multiple tasks.
Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
Maintain a professional business appearance, attitude, and performance.
Must be able to work a variety of shifts if needed, but primarily Monday through Friday is preferred work shift.
Knowledge of centralized telephone systems.
Skills in the operation of telephone equipment.
Skills in dealing diplomatically with the public under stressful conditions. Knowledge of personal computers and methods of updating databases.
High school graduate or equivalent.
Must speak, read, write, and understand the primary language used in the workplace.
Must be able to speak and understand the primary language used by the guests who visit the hotel.
This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.Benefits...Free Parking
Complimentary Meals
Growth Opportunities
Fun and Energetic Work Environment
And More...
About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Source: Hospitality Online

  • Rental Car Reservation Specialist

    1 week ago

    Nashville, Tennessee, United States Contour Aviation Full time

    Position OverviewAs a Customer Experience Coordinator, you will play a vital role in ensuring seamless rental car transactions and enhancing customer satisfaction.Key ResponsibilitiesFacilitate rental car bookings and accurately complete reservation documentation.Utilize the Total Aviation POS system effectively to maximize operational efficiency.Manage the...

  • Office Coordinator

    1 week ago

    Nashville, Tennessee, United States Southwest Electric Co. Full time

    About Southwest Electric Co.With a legacy spanning over 75 years, Southwest Electric Co. specializes in providing electrical services and equipment tailored for energy generation sectors and diverse industrial markets. Our extensive portfolio includes engineering and design for bespoke product development, nationwide field service, preventive maintenance,...

  • Event Sales Coordinator

    1 week ago

    Nashville, Tennessee, United States Puttshack Full time

    Puttshack offers a unique indoor mini golf experience that merges state-of-the-art technology with delightful food and beverages in a stylish atmosphere. We are currently looking for an Event Sales Administrator to enhance our operations.The Event Sales Administrator will oversee event planning, resource management, lead generation, and execution. This role...

  • Luxury Residential Services Coordinator

    4 days ago

    Nashville, Tennessee, United States Ascent Property Management Full time

    Job OverviewAscent Property Management is seeking a dedicated and professional Luxury Residential Services Coordinator to be the first point of contact for our esteemed residents and their guests. This role demands a comprehensive understanding of the community's regulations, amenities, and surroundings to provide unparalleled service at all times.Key...

  • Guest Services Coordinator

    4 days ago

    Nashville, Tennessee, United States 24-7 Hotel Management Full time

    Become a Key Member of Our Hospitality TeamAre you enthusiastic about providing outstanding service?At 24-7 Hotel Management, we are looking for a dedicated Guest Services Coordinator who excels in delivering remarkable experiences for our guests. In this role, you will engage with visitors, facilitate the check-in and check-out processes, and ensure that...

  • Guest Services Coordinator

    1 week ago

    Nashville, Tennessee, United States 24-7 Hotel Management Full time

    Become a Key Member of Our Hospitality TeamAre you passionate about delivering outstanding service?At 24-7 Hotel Management, we are on the lookout for a dedicated Guest Services Coordinator who excels in creating memorable experiences for our guests. In this role, you will engage with visitors, facilitate the check-in and check-out processes, and ensure that...

  • Guest Services Coordinator

    4 days ago

    Nashville, Tennessee, United States 24-7 Hotel Management Full time

    Become a Key Member of Our Hospitality TeamAre you passionate about delivering outstanding service?At 24-7 Hotel Management, we are on the lookout for a dedicated Guest Services Coordinator who excels in creating memorable experiences for our guests. In this role, you will engage with visitors, facilitate check-in and check-out processes, and ensure that...

  • Front Desk Coordinator

    3 days ago

    Nashville, Tennessee, United States Dimension Hospitality Full time

    Job Title: Front Desk CoordinatorCompany: Dimension HospitalityJob Summary:The Front Desk Coordinator plays a pivotal role in ensuring seamless guest experiences and efficient room management. This position requires strong technical skills, excellent organizational abilities, and exceptional communication skills.Key Responsibilities:Block and pre-register...

  • Office Operations Coordinator

    1 week ago

    Nashville, Tennessee, United States ABM Industries Full time

    Job Overview Compensation: $16.25 per hour The compensation mentioned reflects the hourly rate for this role. Actual offers may differ based on the candidate's experience, skills, and geographical factors. Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Benefits: ABM provides a comprehensive benefits package. For details regarding ABM's benefits, please...

  • Guest Services Coordinator

    4 days ago

    Nashville, Tennessee, United States 24-7 Hotel Management Full time

    Become a Key Member of Our Hospitality TeamAre you passionate about delivering outstanding service?At 24-7 Hotel Management, we are looking for a dedicated Guest Services Coordinator who excels in creating memorable experiences for our guests. In this role, you will be responsible for welcoming guests, facilitating check-in and check-out processes, and...

  • Financial Operations Coordinator

    1 day ago

    Nashville, Tennessee, United States Cambria Hotel Nashville Downtown Full time

    About Us:Cambria Hotel Nashville Downtown is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, integrity, and a passion for delivering outstanding service.Job Summary:We are seeking a highly motivated and detail-oriented Night Auditor to...

  • Spa Services Coordinator

    1 week ago

    Nashville, Tennessee, United States Marriott International, Inc Full time

    Position OverviewThe Spa Specialist is integral to the seamless operation of our Spa services, ensuring that guests receive a memorable and exceptional experience. This role encompasses a variety of responsibilities aimed at enhancing guest satisfaction through effective service delivery.Key ResponsibilitiesPromote Spa services and retail offerings to...

  • Program Coordinator

    1 week ago

    Nashville, Tennessee, United States The GEO Group, Inc. Full time

    Benefits Overview**Sign-On Bonus Available**(Paid in Quarterly Installments)As a full-time employee, you will have access to a comprehensive benefits package designed for you and your family, which includes:• Paid Time Off• Paid Holidays• 401(k) Matching• Health Insurance• Vision Insurance• Life Insurance• Health Savings Account• Tuition...

  • Guest Services Coordinator

    1 week ago

    Nashville, Tennessee, United States The Indigo Road Full time

    Welcome to Indigo Road...At Indigo Road, we are dedicated to delivering an exceptional experience in the hospitality sector. Our commitment to our team members stems from the belief that satisfied employees contribute to satisfied guests. We provide a variety of benefits and avenues for professional development across our numerous locations. Established in...

  • Event Stage Coordinator

    4 days ago

    Nashville, Tennessee, United States Cannery Hall Full time

    Job OverviewThe Event Stage Coordinator operates under the guidance of the Production Manager, ensuring seamless execution of stage-related tasks during rehearsals and live performances.KEY RESPONSIBILITIESEstablishes and nurtures professional relationships with artists and clients, delivering prompt and personalized service to enhance their overall...

  • Spa Services Coordinator

    1 week ago

    Nashville, Tennessee, United States Marriott International, Inc Full time

    Additional Information Pay: $15.50 hour, Weekend availabilityJob Number Job Category SpaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY The Spa Specialists are essential in facilitating various critical Spa operations. In our establishments, these professionals strive to create a memorable and distinctive...

  • Senior Marketing Coordinator- Corporate Services Market

    1 month ago

    Nashville, Tennessee, United States Gresham Smith Full time

    We are a creative team of architecture, engineering and design professionals who serve both public and private sector clients. Together, we share one Core Purpose: To plan, design, and consult to create healthy and thriving communities. Our offices are full of genuine, fun, and down-to-earth people who believe in fostering an inclusive culture where all...

  • Office Operations Coordinator

    1 week ago

    Nashville, Tennessee, United States Tommy Nobis Center Full time

    Job Overview Position Summary: Under the guidance of the Program Manager for Administrative Services, the Administrative Support Specialist plays a crucial role in providing comprehensive administrative and mailroom assistance. This position requires a blend of subject-matter expertise and analytical skills to execute tasks that involve multiple steps with...

  • Guest Services Coordinator

    1 week ago

    Nashville, Tennessee, United States Eximius Associates Full time

    Job OverviewPosition Title: Host and CashierCompany: Eximius AssociatesAbout Eximius Associates: Eximius Associates is a distinguished firm specializing in the organization of upscale corporate gatherings, tailored private events, and leading industry conferences. As we broaden our presence, we are committed to providing outstanding service to our clientele....

  • Guest Services Coordinator

    1 week ago

    Nashville, Tennessee, United States Emmy Squared Pizza Full time

    Host Position at Emmy Squared PizzaEmmy Squared Pizza is on the lookout for skilled Hosts to enhance our vibrant team. We pride ourselves on creating a nurturing workplace, offering competitive compensation, comprehensive health benefits, and a delectable menu for our patrons.Core Responsibilities:Deliver outstanding service to our guestsPromptly handle...