Analyst, Fraud Investigations
3 weeks ago
Upgrade is searching for a to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. The is an onsite position from our Phoenix office, Monday - Friday from 8:00am - 5:00pm.
Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit products
Escalate potentially suspicious activity and high risk customers for further review
Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information
Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners
Bachelor's degree required
Experience working in a production-based environment and managing an assigned work queue
Strong interpersonal, analytical, and problem-solving skills
Outstanding verbal and written communication skills, attention to detail, and the ability to work independently
Experience managing large datasets
:
CAMS, CFE, Zendesk and/or CGSS preferred
Prior experience in FinTech or start-up environment
Proficiency in SQL
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives
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