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Fraud Risk Analyst
2 months ago
About Upgrade, Inc.:
Upgrade is a leading fintech organization dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. Recognized as one of the fastest-growing companies in the Americas, we have successfully provided over $31 billion in responsible credit to our 5 million customers. Our company is supported by prominent technology investors and has achieved a valuation of $6.3 billion.
We pride ourselves on fostering a dynamic, collaborative, and inclusive work environment where team members support one another, learn, innovate, and take ownership of their contributions. Upgrade has been honored as a "Best Place to Work in the Bay Area" for three consecutive years and has received accolades for our commitment to diversity, culture, and employee satisfaction.
Position Overview:
We are currently seeking a Fraud Investigation Analyst to join our team. This role involves reviewing incoming identity theft claims, account takeover claims, and assessing consumer relationships for potential risks. This position is based onsite in our Phoenix office, operating Monday through Friday.
Key Responsibilities:
- Perform comprehensive investigations on customer fraud claims using internal data and open-source research tools to validate or invalidate claims.
- Understand the risks associated with anti-money laundering (AML) and fraud typologies relevant to Upgrade's product offerings, including lending and deposit services.
- Identify and escalate potentially suspicious activities and high-risk customers for further examination.
- Take ownership of assigned claims and conduct consumer interviews to establish timelines, gather additional information, and provide guidance on safeguarding their information.
- Support the Fraud Investigations Manager with additional tasks and service level agreements to enhance the operations of the Fraud Investigations Department.
- 2-3 years of experience in BSA/AML, investigations, or fraud-related roles.
- A Bachelor's degree is required.
- Experience in a production-based environment with the ability to manage an assigned workload.
- Strong analytical, problem-solving, and interpersonal skills.
- Excellent verbal and written communication skills, with a keen attention to detail and the ability to work independently.
- Experience in managing large datasets.
- Advanced knowledge of Excel.
- Certifications such as CAMS, CFE, Zendesk, and/or CGSS are preferred.
- Prior experience in a fintech or startup environment.
- Proficiency in SQL.
- Competitive salary and stock option plan.
- Comprehensive medical, dental, and vision insurance coverage.
- Flexible paid time off.
- Opportunities for professional growth and development.
- Paid parental leave.
- Health and wellness initiatives.
Upgrade is an equal opportunity employer and values diversity in our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
