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Fraud Prevention Strategy Analyst

2 months ago


Phoenix, Arizona, United States City National Bank Full time

FRAUD STRATEGY ANALYST 1LOD

WHAT IS THE OPPORTUNITY?

The Fraud Strategy Analyst plays a vital role in the Bank's initiatives aimed at fraud prevention and risk management. This position is essential for identifying and reducing both the Bank's and our clients' vulnerability to fraudulent activities. The Analyst collaborates with various Fraud partners and is tasked with assessing fraud patterns across different payment methods, business lines, fraud schemes, and channels. The individual must possess the ability to recognize existing or potential risks and develop suitable controls to address these challenges. A strong analytical skill set is crucial for interpreting data and delivering recommendations that enhance the control framework.

Banking and Investment Services Division

The Banking and Investment Services division is pivotal in shaping the strategic vision and execution of all banking operations. Our servicing and operations experts work closely with all business lines to perform essential functions, including client servicing, contact center operations, payment processing, and trade and lending operations, while actively identifying and mitigating risks throughout the organization. These professionals aim to redefine and enhance an integrated support model through automation and advanced digital technologies, ensuring an exceptional experience for our clients and businesses.

Key Responsibilities

+ Data-Driven Control Enhancements: Utilize data analytics to pinpoint current and emerging risks and to devise appropriate fraud control enhancements.

+ Collaboration with Internal Fraud Teams: Work alongside internal data science and fraud rules teams to ensure that proposed solutions effectively mitigate fraud while preserving a strong client experience. Additionally, coordinate with internal fraud operations teams to guarantee that planned control enhancements do not disrupt service level agreements or operational capacity.

+ Stakeholder Engagement: Collaborate with business, product, or channel leaders to raise awareness of fraud risks and to encourage the adoption of fraud controls that align with risk appetite and client experience expectations. Clear communication of fraud trends and solutions is essential, with key stakeholders including business, technology, and risk partner teams.

+ Risk Assessment Support: Assist in conducting fraud risk assessments for new or existing products and channels to ensure vulnerabilities are identified and mitigated.

+ Fraud Metrics Reporting: Create, distribute, and present fraud metrics that provide insights into risk levels and the effectiveness of implemented solutions.

Qualifications

+ Bachelor's Degree or equivalent experience.

+ A minimum of 5 years of experience in developing fraud mitigation strategies, collaborating with data science, technology, and operations partners to design and implement solutions, or at least 7 years of experience in core consumer and commercial banking payment products and operations.

+ Strong analytical capabilities and proficiency in data manipulation using Excel.

+ Excellent verbal communication skills with the ability to influence team members and stakeholders.

Preferred Qualifications

+ Experience in banking or fintech fraud operations.

+ Familiarity with major banking fraud technology tools, systems, and vendors.

+ Background in fraud operations, including resolving client concerns via phone, managing fraud alerts, or developing fraud operational procedures.

+ Proficiency in Salesforce.

+ Experience with data access and manipulation using SQL or Python.

Skills and Attributes

+ Ownership Mindset: Demonstrates a high level of initiative and a commitment to enhancing fraud security and customer experience.

+ Leadership Qualities: Capable of advocating for and driving initiatives to completion with professionalism, confidence, and collaboration.

+ Team Collaboration: A proven team player who thrives in a collaborative environment.

+ Business Acumen: Strong understanding of business operations, with the ability to think strategically, prioritize effectively, and deliver results over various timeframes.

+ Problem-Solving Skills: Proficient in identifying root causes of problems and determining impactful solutions.

+ Payments Knowledge: Familiarity with new digital payment applications such as real-time payments, digital wallets, and virtual cards.

Compensation

Starting base salary: $92,114 - $156,880 per year. Compensation may vary based on skills, experience, and location. This position is eligible for bonuses and/or commissions.

Benefits and Perks

At City National, we are committed to excellence in all aspects, including the benefits and perks we provide to our colleagues.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer dedicated to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

ABOUT CITY NATIONAL

We operate on the principle that business is personal. Since our inception, we have consistently gone above and beyond to support our clients, colleagues, and community. Founded in 1954 by entrepreneurs for entrepreneurs, City National Bank continues to uphold a legacy of integrity, community engagement, and exceptional client relationships, which remain central to our mission today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.