Fraud Investigations Specialist
5 days ago
Upgrade, Inc. is seeking a highly skilled Fraud Investigations Analyst to join our team in Phoenix. As a key member of our Fraud Investigations and Operations Department, you will play a critical role in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.
Key Responsibilities- Conduct thorough investigations on customer's claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims
- Comprehend the risks associated with Anti-Money Laundering (AML) and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit products
- Escalate potentially suspicious activity and high risk customers for further review
- Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information
- Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners
- 2-3 years of BSA/AML, Investigations, or Fraud related experience
- Bachelor's degree required
- Experience working in a production-based environment and managing an assigned work queue
- Strong interpersonal, analytical, and problem-solving skills
- Outstanding verbal and written communication skills, attention to detail, and the ability to work independently
- Experience managing large datasets
- Advanced Excel knowledge
- CAMS, CFE, Zendesk and/or CGSS preferred
- Prior experience in FinTech or start-up environment
- Proficiency in SQL
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
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Phoenix, Arizona, United States Upgrade, Inc. Full timeUpgrade is searching for a to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. The is an onsite position from our Phoenix office, Monday - Friday from 8:00am - 5:00pm.Conduct thorough investigations on customer's claims of fraud by utilizing internal data and open-source...
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