Fraud Investigations Specialist

5 days ago


Phoenix, Arizona, United States Upgrade, Inc. Full time
About the Role

Upgrade, Inc. is seeking a highly skilled Fraud Investigations Analyst to join our team in Phoenix. As a key member of our Fraud Investigations and Operations Department, you will play a critical role in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.

Key Responsibilities
  • Conduct thorough investigations on customer's claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims
  • Comprehend the risks associated with Anti-Money Laundering (AML) and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit products
  • Escalate potentially suspicious activity and high risk customers for further review
  • Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information
  • Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners
Requirements
  • 2-3 years of BSA/AML, Investigations, or Fraud related experience
  • Bachelor's degree required
  • Experience working in a production-based environment and managing an assigned work queue
  • Strong interpersonal, analytical, and problem-solving skills
  • Outstanding verbal and written communication skills, attention to detail, and the ability to work independently
  • Experience managing large datasets
Preferred Qualifications
  • Advanced Excel knowledge
  • CAMS, CFE, Zendesk and/or CGSS preferred
  • Prior experience in FinTech or start-up environment
  • Proficiency in SQL
What We Offer
  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    Upgrade is searching for a to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. The is an onsite position from our Phoenix office, Monday - Friday from 8:00am - 5:00pm.Conduct thorough investigations on customer's claims of fraud by utilizing internal data and open-source...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.:Upgrade is a leading fintech organization dedicated to providing accessible and responsible financial solutions, including credit, mobile banking, and payment services to consumers. Recognized as one of the fastest-growing companies in the Americas, we have successfully delivered over $31 billion in responsible credit to our 5 million...


  • Phoenix, Arizona, United States USAA Full time

    About the OpportunityJob SummaryWe are seeking a highly skilled and experienced Senior Fraud Investigations Manager to join our team at USAA. As a key member of our fraud investigations team, you will be responsible for overseeing the investigation of suspected or known criminal activity, ensuring the appropriate tools, training, and resources are available...


  • Phoenix, Arizona, United States Command Investigations Full time

    Job Description**About Us**Command Investigations is a leading provider of investigative services, dedicated to delivering exceptional results to our clients. Our team of experienced professionals is committed to excellence, utilizing cutting-edge technology and a customer-centric approach to drive success.**Job Summary**We are seeking a highly skilled...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.: Upgrade is a leading fintech organization that offers accessible and responsible credit solutions, mobile banking, and payment services to everyday consumers. We were recognized as the fastest growing company in the Americas last year by the Financial Times, and our Upgrade Card has been the fastest growing credit card in the United...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    Company Overview:Upgrade, Inc. is a leading fintech organization dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. We have experienced remarkable growth, being recognized as the fastest growing company in the Americas last year by the Financial Times. Our flagship product, Upgrade Card, has...

  • Fraud Specialist

    2 months ago


    Phoenix, Arizona, United States Prosper Full time

    The RoleProsper is seeking smart, energetic professionals to join our Fraud Team. We are rapidly growing our business and are seeking an individual to help build a best-in-class fraud process. Must be extremely detail oriented.What's In It For YouBase hourly rate starting at $20 per hour + annual bonusHybrid work schedule –Two days (W/TH) a week in...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.: Upgrade is a leading fintech organization dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. Recognized as the fastest growing company in the Americas last year by the Financial Times, Upgrade Card has also been acknowledged as the fastest growing credit card in America...


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Overview: The Administrative Enforcement Section ("AES") is responsible for the investigative and enforcement duties of the Department. This role plays a crucial part in safeguarding the interests of Arizona consumers in various sectors. The AES is dedicated to protecting Arizona's consumers from unethical practices while ensuring fair enforcement...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.:Upgrade is a financial technology firm dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. Recognized as the fastest growing company in the Americas by the Financial Times, Upgrade Card has also been acknowledged as the fastest growing credit card in the United States for...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    Company Overview:Upgrade is a financial technology firm dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. We have achieved remarkable growth, being recognized as the fastest growing company in the Americas last year by the Financial Times, with our Upgrade Card also leading as the fastest...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    About the RoleThe Fraud Operations Specialist plays a critical role in ensuring the integrity of Upgrade, Inc.'s financial systems and protecting its customers from fraudulent activities. This position requires a high level of attention to detail, strong analytical skills, and the ability to work effectively in a fast-paced environment.Key...

  • Fraud Risk Analyst

    1 week ago


    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.:Upgrade is a leading fintech organization dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. Recognized as one of the fastest-growing companies in the Americas, we have successfully provided over $31 billion in responsible credit to our 5 million customers. Our company is...

  • Fraud Examiner

    6 days ago


    Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Summary:The Arizona Attorney General's Office is seeking a highly skilled Criminal Investigator to join our team. As a key member of our Special Investigations Section, you will conduct complex financial investigations and provide critical support to our prosecutors in the pursuit of justice.Key Responsibilities:Conduct thorough financial examinations...


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Summary:The Arizona Official Website of State of Arizona seeks a highly skilled Senior Investigator to join our Education team.This role investigates applicants and nursing programs, including those potentially listed on the FBI Nightingale List.The successful candidate will play a crucial role in ensuring the integrity of nursing regulation and...


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Position Overview: The Arizona Board of Nursing is in search of a dedicated Senior Investigator to enhance our Education division. This pivotal role involves the examination of nursing applicants and educational programs, particularly those that may be implicated in fraudulent activities. The ideal candidate will be instrumental in upholding the standards of...


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Overview: The Arizona Board of Nursing is in search of a dedicated Senior Investigator to enhance our Education division. This position is responsible for conducting comprehensive investigations into nursing applicants and educational programs, particularly those that may be implicated in fraudulent activities. The ideal candidate will be...


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Overview: The Arizona Official Website of State of Arizona is seeking a dedicated Senior Investigator to enhance our Education division. This position is responsible for examining nursing applicants and educational programs, particularly those that may be associated with the FBI Nightingale List. The ideal candidate will be instrumental in upholding the...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.: Upgrade is a leading fintech organization dedicated to offering accessible and responsible credit solutions, mobile banking, and payment services to everyday consumers. We have achieved remarkable growth, recognized as the fastest-growing company in the Americas last year by the Financial Times, and our Upgrade Card has been celebrated...


  • Phoenix, Arizona, United States DataVisor Full time

    Job OverviewDataVisor stands at the forefront of AI-driven Fraud and Risk Management solutions, offering unparalleled detection capabilities within the industry. Our open SaaS platform facilitates seamless data integration and enhancement, empowering organizations to swiftly respond to evolving fraud and money laundering threats in real time. With our...