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Non-Card Fraud Strategy Specialist

2 months ago

Phoenix, Arizona, United States City National Bank Full time
FRAUD STRATEGY ANALYST 1LOD

WHAT IS THE OPPORTUNITY?

The Non-Card Fraud Strategy Analyst plays a crucial role in the Bank's initiatives aimed at fraud prevention and risk management. This position is essential for identifying and reducing both the Bank's and our clients' vulnerabilities to potential fraudulent activities. The Analyst collaborates closely with the Fraud Strategy Lead and is tasked with assessing client and situational/threat trends based on payment types, divisions, fraud schemes, and other relevant metrics. The individual must possess the ability to pinpoint current or emerging risks and develop comprehensive control strategies to mitigate these threats. The Analyst will leverage data analysis to provide informed recommendations that enhance the control environment. Furthermore, the role involves utilizing analytics to identify gaps, risks, and issues to improve fraud mitigation performance.

Banking and Investment Services Division
The Banking and Investment Services Division is pivotal in shaping the strategic vision and execution of all banking operations. Our professionals in servicing and operations work closely with various business lines to execute essential functions, including client servicing, contact center operations, payments processing, and trade and lending operations, while proactively identifying and mitigating risks throughout the organization. These professionals aim to redefine and enhance an integrated support model through automation and advanced digital technologies, ensuring an exceptional experience for our clients and businesses.

Key Responsibilities
  • Planning: Assist in evaluating current and potential threats, identifying control environments, and determining enhancements while collaborating with product, technology, and operations teams to create a strategic roadmap.
  • New Product Assessment: Collaborate with business and product stakeholders as part of a project team to ensure secure product rollouts.
  • Risk Assessment: Partner with the Fraud Strategy Lead to conduct Fraud Risk Assessments, ensuring vulnerabilities are identified and addressed.
  • Execution: Take full ownership of identified fraud risks and operational metrics reporting. Utilize data to uncover current, historical, and emerging risks across accounts, channels, and products. Extensive experience in data and analytics is essential to effectively mitigate non-card fraud while fostering optimal customer experiences.
  • System Evaluation: Work with the Fraud Rules Strategy team to assess risks related to system rule efficiency and effectiveness.
  • Communication: Clearly articulate fraud trend recommendations to stakeholders, including leadership across various groups, to ensure alignment.
Essential Qualifications
  • Bachelor's Degree or equivalent experience.
  • A minimum of 5 years in fraud prevention and detection within a fintech or banking environment.
  • At least 3 years of hands-on experience with fraud data, demonstrating proficiency in SQL/Python and Excel, with the ability to guide an analytical team.
Skills and Expertise
  • Preferred degree in Statistics, Mathematics, Operations Research, or a related analytical discipline.
  • Ownership Mindset: A strong initiative and passion for enhancing fraud security and customer experience.
  • Leadership Skills: Ability to advocate for and drive initiatives to completion with professionalism and cooperation.
  • Team Collaboration: A proven track record as a collaborative team player.
  • Hands-On Approach: Proficiency in writing SQL code, developing business cases in Excel, and creating presentations.
  • Business Acumen: Strong strategic thinking, prioritization skills, and a focus on delivering results.
  • Problem-Solving Abilities: Capacity to identify root causes and propose impactful solutions.
  • Experience with digital applications such as real-time payments, virtual cards, etc.
  • Quantitative and Analytical Skills: Ability to identify patterns, perform risk-reward analyses, and create presentations for stakeholder engagement.
Compensation

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This position is eligible for bonuses and/or commissions.

Benefits and Perks

At City National, we are committed to excellence in all aspects, including the benefits and perks we provide to our colleagues.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer dedicated to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.

ABOUT CITY NATIONAL

Our fundamental belief is that business is personal. Since our inception, we have gone above and beyond to support our clients, colleagues, and community. Founded in 1954 by entrepreneurs for entrepreneurs, our legacy of integrity, community engagement, and exceptional client relationships remains at the core of our operations today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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