Senior Fraud Investigations Manager

2 months ago

Phoenix, Arizona, United States USAA Full time
About the Opportunity

Job Summary

We are seeking a highly skilled and experienced Senior Fraud Investigations Manager to join our team at USAA. As a key member of our fraud investigations team, you will be responsible for overseeing the investigation of suspected or known criminal activity, ensuring the appropriate tools, training, and resources are available to support the unit's mission and objectives.

Key Responsibilities

  • Supervise and manage a team of fraud investigators, providing guidance and support to ensure the successful completion of investigations.
  • Develop and implement effective investigative processes and procedures, including reporting and oversight functions.
  • Represent the team on various projects, meetings, and initiatives, providing expert knowledge and guidance on fraud investigations.
  • Continuously seek opportunities to improve service to members, internal customers, and business partners, identifying and implementing process improvements.
  • Prepare and present investigative reports, case updates, and recommendations for process improvements.
  • Stay up-to-date with current events, changes in applicable laws, regulations, and news events that may affect USAA and its members.
  • Perform required Enterprise Access Reviews to add, remove, and validate workforce access/entitlements.
  • Serve as the business subject matter expert (information steward) to identify and classify critical information assets and manage the business and technical metadata.
  • Serve as a Bank Custodian to provide testimony in criminal and civil proceedings to the grand jury and/or trial courts, as well as file necessary regulatory reports.

Requirements

  • Bachelor's Degree; OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of experience with financial crimes in a corporate environment or a major law enforcement, intelligence, public service, or private sector security organization.
  • 2 years of direct team lead, supervisory or management experience.
  • Expert knowledge in the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.
  • Expert knowledge of Microsoft Office.

Preferred Qualifications

  • Experience with financial crimes Regulatory Reporting/SAR writing and filing.
  • U.S. military experience through military service or a military spouse/domestic partner.

What We Offer

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

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