Fraud Prevention Strategy Analyst

2 weeks ago

Phoenix, Arizona, United States City National Bank Full time

FRAUD STRATEGY ANALYST 1LOD

WHAT IS THE OPPORTUNITY?

The Fraud Strategy Analyst plays a crucial role in the Bank's initiatives for fraud prevention and risk management, focusing on identifying and reducing exposure to fraudulent activities for both the Bank and its clients. This position collaborates with various Fraud partners and is tasked with assessing fraud patterns across different payment methods, business lines, fraud schemes, and channels. The Analyst must be skilled in recognizing current and potential risks and developing effective controls to address them. Proficiency in data analysis is essential for providing actionable insights aimed at enhancing the control framework.

Banking and Investment Services Division

The Banking and Investment Services Division is pivotal in shaping the strategic direction and execution of all banking operations. Our professionals in servicing and operations work closely with all business lines to perform essential functions, including client servicing, contact center operations, payment processing, and trade and lending operations, while actively identifying and mitigating risks throughout the organization. These professionals aim to redefine and streamline an integrated support model through automation and innovative digital technologies, ensuring an exceptional experience for our clients and businesses.

What you will do

  • Data-Driven Control Enhancements: Utilize data analytics to pinpoint existing and emerging risks and to formulate appropriate fraud control enhancements.
  • Collaboration with Internal Fraud Teams: Collaborate with internal data science and fraud rules teams to ensure that proposed solutions effectively mitigate fraud while preserving a strong client experience. Engage with internal fraud operations teams to confirm that planned control enhancements do not disrupt service level agreements or operational capacity.
  • Effective Communication with Stakeholders: Engage with business, product, or channel leaders to raise awareness of fraud risks and to promote the adoption of fraud controls that align with risk tolerance and client experience expectations. Clear communication of fraud trends and solutions is essential, with key stakeholders including business, technology, and risk partner teams.
  • Conduct Risk Assessments: Assist in conducting fraud risk assessments for new or existing products and channels to ensure that vulnerabilities are identified and addressed.
  • Fraud Metrics Reporting: Create, distribute, and present fraud metrics that facilitate understanding of risk and the effectiveness of implemented solutions.

Must-Have

  • Bachelor's Degree or equivalent experience.
  • A minimum of 5 years of experience in developing fraud mitigation strategies, collaborating with data science, technology, and operations partners to design and implement solutions, or at least 7 years of experience in core consumer and commercial banking payment products and operations.
  • Strong analytical skills and excellent data manipulation abilities in Excel.
  • Exceptional verbal communication skills with the ability to influence team members and stakeholders.

Nice-to-Have

  • Experience in banking or fintech-specific fraud management.
  • Familiarity with major bank fraud technology tools, systems, and vendors.
  • Experience in fraud operations, including handling client concerns via phone, managing fraud alerts, or designing fraud operation procedures.
  • Proficiency in Salesforce.
  • Some experience with data access and manipulation using SQL or Python.

Skills and Knowledge

  • Ownership Mindset: A strong initiative and passion for enhancing fraud security and customer experience.
  • Leadership Qualities: Ability to advocate for and drive initiatives to completion with professionalism, confidence, and collaboration.
  • Team Collaboration Skills: A strong team player who fosters collaboration.
  • Business Acumen: Strong business understanding, including the ability to think strategically, frame for success, and execute tactically; prioritize tasks effectively; and deliver results over various timeframes.
  • Problem-Solving Skills: Capability to identify root causes of problems and devise impactful solutions.
  • Payments Expertise: Experience with new digital payment applications such as real-time payments, mobile wallets, and virtual cards.

Compensation

Starting base salary: $92,114 - $156,880 per year. Actual compensation may vary based on skills, experience, and location. This position is eligible for bonuses and/or commissions.

Benefits and Perks

At City National, we are committed to excellence in all aspects, including the benefits and perks we provide to our colleagues.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer dedicated to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

ABOUT CITY NATIONAL

We operate on the principle that business is personal. Since our inception, we have consistently gone above and beyond to support our clients, colleagues, and community. Founded in 1954 by entrepreneurs for entrepreneurs, City National Bank's legacy of integrity, community engagement, and exceptional client relationships remains central to our mission today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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