Operations Manager

2 months ago

Hartford, Connecticut, United States Hartford Marriott Downtown Full time
Waterford Hotel Group

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.The Ideal Candidate for this Position

Reporting directly to the Director of Operations, this leadership position oversees operations with a strong focus on the front office, housekeeping, and maintenance. Responsibilities include executing flawless guest experiences, revenue generation, cost and policy controls, staffing, safety and sanitation. Ensures implementation and delivery of the service standards and initiatives to exceed guest expectations, manages front of house and back of house operational departments, with clear and specific goals and accountability. This position is actively involved in building strong relationships with local officials, businesses, and customers.

Job RequirementsMaintaining a positive work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength.
Providing excellent customer service by being readily available to and approachable for all guests.
Addressing guest concerns in a proactive manner
3-5 years experience of hotel management operations in a full service environment required
Responsible for being the acting Manager on Duty
Ability and willingness to work flexible hours including weekends and nights as business requires.
Responsible for training, follow up, and accountability for staff.
Responsible for development for department leaders.
Responsible to have full knowledge and understanding for all brand standard requirements for Front Office, Housekeeping, and Maintenance.
Strong customer relations skills and leadership capability
Excellent verbal and written communication and presentation skill. This position requires constant communication between departments, daily stand ups are required for all shifts.
Ability to make quick decisions, problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards
This position may require task force responsibilities from time to time, so the ability to travel is required.
This position would directly oversee various operation's departments in the absence of a department lead when necessary.
FSPMS and MARSHA proficiency preferred.
Must be able to pass a background check as well as be drug free.
Waterford Health and WellnessHealth Insurance is available on the first of the month after hire

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone's needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It's one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at

EOE/M/F/D/V

Source: Hospitality Online

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