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Arena Operations Manager

2 months ago

Hartford, Connecticut, United States XL Center Full time

POSITION PURPOSE:

The Arena Operations Manager is responsible for overseeing the day-to-day operations of the XL Center, ensuring a seamless experience for all events and patrons. This includes managing event setup and teardown, maintaining the arena's cleanliness, and overseeing equipment maintenance.

From AHL hockey games to concerts, graduations, and trade shows, the Arena Operations Manager plays a vital role in coordinating various operational aspects. This position requires hands-on experience in event logistics, housekeeping, and general facility upkeep. The manager collaborates with staff across departments to ensure smooth operations, client satisfaction, and adherence to safety protocols.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conduct regular inspections of the arena to assess its overall presentation and cleanliness, ensuring efficient daily operations.
  • Supervise event setup and teardown for all events held at the XL Center.
  • Provide support during event preparation and execution, including post-event breakdown and cleanup activities.
  • Manage administrative tasks for the Operations department, encompassing hiring, training, performance evaluations, payroll, scheduling, and disciplinary actions.
  • Develop, implement, and maintain operating procedures related to event changeovers and post-event cleaning protocols.
  • Track inventory of show equipment and cleaning supplies used before, during, and after each event.
  • Create and manage daily work orders for the operations staff.
  • Implement preventative maintenance logs to ensure the upkeep of heavy machinery and cleaning equipment.
  • Participate in the development and administration of the Operations Department budget; forecast future staffing, equipment, material, and supply needs; monitor and approve expenditures.
  • Order and maintain supplies and materials for building maintenance within budgetary guidelines.
  • Assist in developing pre-show staffing estimates for event management and accounting departments. Review and recommend operational policies and procedures for the Operations department.
  • Facilitate compliance, training, and updates to the Emergency Action Plan as needed.
  • Ensure adherence to building health and safety regulations.
  • Perform other duties as assigned by management.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY:

  • A Bachelor's/Technical degree from an accredited college/university/school is preferred.
  • One to two (1-2) years of experience in facility operations management, including at least one year of building changeover or custodial work in an arena, convention center, or public assembly facility is preferred.
  • Demonstrated knowledge of facility management, supervisory skills, and experience in staff supervision.
  • Ability to function effectively in a fast-paced, high-pressure environment with superior interpersonal and communication skills.
  • Flexibility to work various schedules, including evenings, weekends, and holidays as required.
  • Proficiency with general MS Office and PC applications.
  • Knowledge of budget preparation and control.
  • Familiarity with OSHA requirements.
  • Ability to coordinate multiple tasks and prioritize effectively.
  • Must be self-motivated and possess excellent organizational skills.