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Customer Service Coordinator
1 month ago
About the role:
As part of our 2nd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service team in the industry, receiving and making phone calls to make sure shipments are being picked-up and delivered while helping resolve any problems that occur.
What's in it for you:
Compensation starting at $17.50/hour + $2.50 shift differentialHealth, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match Up to $5,000/yr in tuition reimbursementPersonalized career path with 75% of leadership promoted from withinWe win wherever we go - Voted a Fortune 100 Best Companies to Work for (2023) and Forbes America's Best Employers (2022)What you'll be doing:
Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on scheduleHelp resolve shipping issues with a high sense of urgency and professionalismDocument and manage all tasks in our internal systemsProvide updates and communicate directly with the internal sales and support teamsWhat you need:
A passion for customer serviceThe desire to be a part of TQL while contributing to our continued growthHall of fame work ethic with a history of excellent attendanceAbility to take ownership of responsibilities and see tasks through completionExcellent communication, organization and problem-solving skillsWhere you'll be: 1103 Allen Dr., Milford, OH 45150
