VP Development Sales Operations

2 months ago

Chicago, Illinois, United States Hyatt Hotels Corporation Full time
Organization- Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt seeks an enthusiastic senior Sales Operations leader to join our Americas Development organization where you'll join a team of development professionals who love what they do. In this role, you will be collaborating closely with leadership and the Americas Development team where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedules
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

The VP of Development Sales Operations will lead the transformation of business development tools and processes to enable Hyatt's dynamic growth in the Americas region. This senior leader will report to the Head of Americas Development and support Hyatt Developers, team leaders, and partner teams throughout the development cycle – from lead management to pre-opening support.

The VP of Sales Operations role is responsible for establishing a sales operations support team, optimizing sales processes, and leveraging technology to unlock efficiencies and improve outcomes. This role will also collaborate with leadership and regional team leaders to develop and implement strategies to maximize net rooms growth and fees from franchising and management agreements.
  • Developer Empowerment: Directs leadership to ensure Development sales team members have the resources, tools, and insights needed to identify new opportunities and close deals efficiently and effectively; partners with Development leaders to remove impediments to high performance.
  • Strategic Execution: Collaborates with leadership to define and execute regional development sales strategies, identify and prioritize opportunities, and deploy resources to achieve desired outcomes and scorecard goals; reassesses priorities periodically and recommends changes to the strategic approach when appropriate.
  • Team Leadership: Establishes and leads the Development Sales Operations team, reshaping roles, providing guidance, and supporting a Growth Mindset for team members and partners; introduces operations best practices to global development teams.
  • Process Optimization: Drives continuous improvement initiatives to streamline development processes (including the application process), optimize resource allocation, and enhance operational efficiency.
  • Technology Adoption: Identifies opportunities to scale processes through technology adoption, including the use of AI, automation, and applications from beyond the hospitality industry; directs evolution of the development technology stack.
  • Compensation Management: Collaborates with development leaders and human resources to evolve and maintain an industry leading incentive program; leads program administration, reporting, and communication with key stakeholders.
  • Performance Analytics & Reporting: Evolves the analytics framework and capabilities; analyzes sales performance metrics, industry trends, and competitive data to identify opportunities, evaluate effectiveness, and optimize sales strategies; directs the performance reporting and communications strategy.
  • Sales Forecasting: Oversees sales planning and forecasting processes, leveraging data analytics and market trends to develop accurate sales forecasts and budgets; monitors performance against targets and implements corrective actions as needed.

Qualifications

Experience Required:
  • Bachelor's degree
  • 10+ years' experience leading enterprise sales or development operations
  • Proficiency in Sales Technology tools including Salesforce or similar CRM platform

Experience Preferred:
  • Master's degree in Business Administration, Marketing, Analytics or related field preferred
  • Sales or sales leadership experience preferred
  • Experience in hotel/hospitality/travel business development vastly preferred

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color and other historically excluded groups, tend to apply to jobs, only if they meet all of the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

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