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Operations Lead Analyst, Client Benefit Administration
3 months ago
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
POSITION SUMMARY
The Operations Lead Analyst will provide operational Subject Matter Expertise (SME) to Implementation Managers (IPM's) for benefit configuration activities and programs.
Work directly with our client as needed and gather requirements for support of benefit set ups. Track all benefit configuration activities for the client via various databases and/or reporting mechanisms.
Primary Functions
- Coordinate the development of benefit configuration requirements documents with IPM's and Plan Mangers if needed.
- Develop and/or maintain metrics or reporting on various Benefit Operations, Client Services related activities.
- Manage competing resources for benefit/plan change/installation requests.
- Develop strategic relationships/matrix with Benefit Operations and other Express Scripts leaders.
- Meet or beat objectives as it relates to the Benefit Operations responsibilities on interdisciplinary projects.
- Support/Perform QC and/or testing of benefit plan set up and/or changes
- Responsible for understanding the deliverables of a new client contract from a benefit perspective.
- Participate in Implementation Installation meetings
- Responsible for the successful implementation of new client programs, complete understanding of Express Script's product portfolio
- Identify and document client requirements and complete clinical portion of installation project plans
- Escalates any post installation issues and risks as necessary
- Escalates any Installation or clinical program related risks to Senior Managers
- Participate in weekly client review forums
- Coordinate Benefit Installation Activity with internal functional areas
- Manage Benefit Post Installation Issues
Key Qualifications
- High school diploma or GED required. Bachelor's degree preferred
- 3 years relevant operations, implementation, project management, client services or related experience
- Excellent verbal and written communication skills required.
- Must have strong commitment to clinical services and company goals.
- Ability to work with cross functional committees or workgroups.
- Able to manage multiple tasks and prioritization; able to function under stressful situations.
- Clinical expertise and understanding of clinical arena/issues across all points of pharmaceutical care.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
