Supplemental Health Operations Lead Analyst

4 weeks ago

Remote, Oregon, United States The Cigna Group Full time
The job profile for this position is Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Cigna's Supplemental Health Solutions (SHS) business provides Accidental Injury (AI), Critical Illness (CI), and Hospital Care (HC) insurance and is a growth product suite within Cigna. The Lead Analyst will be responsible for the building, coordinating, and execution of multiple projects as it relates to the Supplemental Health operations/product strategy. Primary responsibility will be to work with key matrix partners on new requests, production fixes and/or enhanced operationalization needs. This includes assessing technology enhancements impacting people and processes within the organization.

Job Duties

  • The Lead Analyst is the liaison between the Distribution Teams, Service Operations, and The SHS Operations team to ensure business continuity. The actions of this role have significant impact to all of the SHS operations teams supporting our organization as well as impacts to our customers, clients and brokers.
  • Effectively maximize key relationships to create synergies, alliances and opportunities by collaborating on business requirements and plans projects based on business and leadership feedback.
  • Accountable for coordinating and supporting the Cigna Supplemental Health product/operations roadmap and related activities to drive growth of our portfolio.
  • Effectively document and communicate business requirements to support prioritization reviews and IT grooming sessions
  • Develop tracking and reporting processes to monitor the execution of projects and initiatives that align to key strategic priorities and drive continued growth.
  • Coordination with our Product Management and Product Owners the Lead Analyst with ensure risks are proactively surfaced and transparent, ensuring impacts are fully understood, communicated and disruption to business performance is managed and minimal. As needed, escalates issues to appropriate audiences including key business leaders and team members.
  • Completes and analyzes business needs for improved operational execution with appropriate strategies for execution by assessing impacts of new and non-standard processes from a cost, efficiency, contractual, legal or regulatory standpoint.

Qualifications

  • Bachelor's degree or equivalent experience required
  • Minimum of 3 years business and industry experience preferably within the Supplemental Health organization
  • Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity.
  • Candidate will possess strong change management expertise
  • Excellent written and verbal communication skills
  • Excellent organizational skills and ability to manage concurrent efforts
  • Ability to manage and prioritize work to meet deadlines and to mitigate potential risks to deliverables
  • Ability to work both independently and as part of a team
  • Ability to conceptualize and think creatively
  • Ability to effectively lead initiatives in a matrix environment through influence and teamwork
  • Ability to adapt style and approach to different projects and programs
  • Proven ability to develop strong working relationships and establish credibility across organizational levels
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 61, ,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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