Retail Operations Analyst

2 weeks ago


Remote, Oregon, United States Strategic Systems Full time
Job Overview

Position Title: Retail Operations Analyst

Contract Duration: 9-months

Work Arrangement: Remote

This role is Temp to Perm.

Key Responsibilities

The ideal candidate will possess extensive knowledge of banking systems, particularly Hogan, and have a solid grasp of retail operations, procedures, and associated technologies.

  • Engage in Retail initiatives, including analyzing data discrepancies, maintaining operational account functions, and updating procedural documentation.
  • Deliver ongoing operational assistance to the Retail team and partners to ensure precise and timely updates of customer and account profiles.
  • Collaborate with Line of Business (LOBs), Marketing Legal, Compliance, and Operational Risk to refine regulatory reporting processes.
Essential Functions
  • Gather and present internal client data to support analytics, reporting, and hypothesis development.
  • Collect, assess, and provide external market research to identify business opportunities.
  • Conduct basic analyses to aid in generating client insights.
  • Examine internal processes to propose and implement improvements.
  • Facilitate the execution of minor initiatives in partnership with support teams.
  • Assist in creating presentations for senior management.
Consumer Product Operations
  • Conduct thorough research using internal banking systems (Hogan, CE, Quest, KVD, CMOD, MCA) and external platforms to identify and resolve data issues.
  • Independently manage all reporting and research tasks to ensure accurate regulatory reporting and minimize operational risks.
  • Establish effective communication with Compliance, Legal, Regulatory Reporting, and LOB partners.
  • Identify and escalate critical information as necessary.
  • Spot opportunities to enhance the effectiveness and efficiency of policies, procedures, and processes, making suitable recommendations to management.
  • Provide training to associates.
  • Utilize a strong understanding of Retail systems to suggest improvements that will drive business growth and maintain regulatory compliance.
  • Exhibit effective communication skills across various organizational levels.
  • Demonstrate the ability to manage multiple projects simultaneously.
  • Resolve conflicts and foster mutually beneficial outcomes.
Required Qualifications
  • Bachelor's Degree in business or a related field, or equivalent work experience.
  • 1-3 years of experience in financial services.
  • Ability to work independently with minimal managerial oversight.
  • Strong analytical, process management, and conceptual skills.
  • Project management capabilities.
  • Proficient in collaborating and working effectively with support partners.
  • Understanding of financial products, including deposit and credit products, and investments.
  • Strong oral and written communication skills.
Consumer Product Operations
  • Comprehensive understanding of Retail operations, procedures, and technology.
  • Proven ability to lead, inspire, and cultivate teamwork.
Company Overview

Strategic Systems possesses deep domain expertise in cyber security, cloud computing, data centers, conversion, development, hosting, and operational best practices.



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