Client Platform Administrator

4 weeks ago

Remote, Oregon, United States Smartsheet Full time

Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries – so for us changing the way the world works is all in a day's work.


Smartsheet is looking for an experienced Client Platform Administrator with a solid technical background to join our Client Engineering team.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Trust is one of our core values, and as an organization, we execute that core value by maintaining and innovating on systems, processes and programs that secure our customers' data.

This position reports to the Manager, Client Engineering and may work remotely.

You Will:

  • Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet
  • Utilize an engineering mindset to develop creative solutions for our end user systems
  • Provide administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices via Intune, JAMF, and MECM/SCCM
  • Automate manual processes and other items to create efficiencies
  • Drive to create a positive and seamless user experience
  • Partner with the compliance/security team to address, patch, and prevent vulnerabilities
  • Conduct in-depth technical investigations to determine root cause
  • Evaluate and monitor usage to ensure capacity is meeting growth requirements
  • Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team
  • Perform other duties as assigned

You Have:

  • 3+ years of work experience in a corporate Linux, Mac, and Windows environment working as a client systems administrator or desktop engineer
  • Experience implementing or administering Microsoft MDM Solutions (Intune, MECM/SCCM)
  • Familiarity with Windows Autopilot
  • Experience implementing or administering MAC MDM Solutions (JAMF, Kandji)
  • Experience implementing or administering Microsoft Azure Virtual Desktops (VDI)
  • Experience managing Linux workstations (Ubuntu, Centos, Manjaro)
  • Experience scripting solutions and can provide examples (Powershell, Shell)
  • Ability to work autonomously, plan, organize, schedule and implement multiple projects simultaneously
  • Must possess the ability to work an occasional evening, holiday, or weekend
  • Foundational knowledge of ITIL concepts and frameworks required
  • Ability to drive projects to completion
  • Excellent customer service skills and passion to learn and understand technology
  • Empathy for end users
  • Experience with OKTA or other SSO products
  • Experience with SOX, SOC2 or other compliance (HIPAA or PCI)

Perks & Benefits:

  • HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
  • Stock - Restricted Stock Units (RSUs) for eligible roles
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Incidental Sick Leave
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus.

California & New York: $75,600 to $110,700 | All other US States: $70,000 to $102,500



Get to Know Us:

At Smartsheet, we've created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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