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Manager, Business Account Sales

4 months ago

Livonia, Michigan, United States Spectrum Full time

JOB SUMMARY
The Spectrum Business Account Manager manages the daily operations of a geographic sales team that sells to Small and Medium-sized businesses while aspiring to exceed budgeted sales goals.
MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.
  • Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work.
  • Coach to and follow Charter's Sales Process
  • Works with their sales teams to set sales goals using various systems and tools.
  • Resolves customer complaints or other issues that may interfere with efficient sales operations.
  • Organize and facilitate meetings regularly to ensure the sales team is aware of any tools, processes, or product updates.
  • Recruit, interview, hire, train, and coach Account executives to achieve sales goals.
  • Handle employee relation issues, including performance appraisals, coaching, and ensure training compliance.
  • Ensures that each Account Executive is executing a living territory plan for the assigned area.
  • Manage daily individual rep funnel activity, including contacts, presentations, and sales.
  • Completes all administrative tasks related to all sales activities and ensures account executives do the same.
  • Has a detailed understanding of Charter's product offerings and value propositions in the markets they sell in.
  • Maintains current, in-depth knowledge of the marketplace, including competition, and ensures positive and professional relationships with customers, business partners, and co-workers.
  • Attend and participate in meetings as established by management.
  • Manage administration: Ensure the following processes are being completed: Project Plans, Business Cases / ROI, etc.
  • Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful.
  • Perform other Prepare reporting as needed.
  • Perform other duties as assigned.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English.
  • Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals
  • Valid driver's license with a satisfactory driving record


Education

  • Bachelor's degree in business marketing or related field or equivalent experience


Related Work Experience

  • Telecomm product/services sales experience - 5 years
  • Business-to-business sales management experience - 5 years


WORKING CONDITIONS

  • Office environment and/or outside environment with exposure to inclement weather
  • Exposure to moderate noise levels


SCM
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.