Bilingual Customer Service Consultant

1 month ago

Norcross, Georgia, United States CarMax Full time

Join a Leading Company in Automotive Retail

Enhance Customer Experience
As a Customer Experience Consultant, you play a crucial role in bridging the gap between customers' online and in-person interactions with CarMax. Your responsibilities involve ensuring a smooth process for customers, addressing inquiries, and assisting them throughout the vehicle purchasing journey. CarMax's reputation for honesty and transparency sets the foundation for your success in delivering outstanding service.

Key Responsibilities

  • Interact with customers online and via phone to identify their preferences for a new vehicle
  • Utilize your knowledge of CarMax's inventory to recommend suitable vehicle options to customers
  • Support customers from online browsing to finalizing the purchase, including financial arrangements and delivery scheduling
  • Facilitate a seamless transition from online to in-person transactions for an unparalleled customer service experience
  • Coach and guide team members as you broaden your expertise
  • Meet sales targets while ensuring exceptional customer satisfaction
  • Obtain required licensing in specific states to serve as an Automotive Salesperson if needed
Customer Experience Consultants receive a competitive hourly rate with the potential for performance-based incentives post-training.

Team Collaboration and Professional Growth
Embark on a dynamic sales journey within a collaborative team environment dedicated to achieving common objectives. With comprehensive support provided, you will engage in diverse customer interactions, emphasizing the importance of building quick rapport and understanding individual needs. This role offers promising advancement opportunities for sales professionals aiming to progress into mentoring or leadership roles.

Qualifications
  • Prior experience in sales or customer service, preferably in a retail setting
  • Ability to thrive in a fast-paced sales climate
  • Effective listening skills and a customer-centric approach
  • High self-motivation to reach performance milestones
  • Strong written and verbal communication proficiencies
  • Adaptability to grasp and utilize new technologies, with proficient computer skills
  • Flexible availability for varied shifts, including evenings, weekends, and holidays
  • Openness to schedule changes twice annually based on business requirements
  • Hybrid role involving on-site work one day per week
  • Residency within a one-hour radius of the Customer Experience Center (CEC) is mandatory
About CarMax
CarMax revolutionized the automotive sector by delivering a transparent, integrity-driven purchasing experience that resonates with consumer expectations. Our innovative approach has established us as a premier retailer of pre-owned vehicles, with a widespread presence across the nation. Our dedicated team of over 25,000 associates collaborates to provide exceptional customer service and foster individual career growth and community impact. CarMax's commitment to training and diversity has earned us a place among the prestigious FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to various characteristics, including race, religion, gender, or disability status, in compliance with applicable regulations.

CarMax is ready to provide reasonable accommodations to facilitate the CarMax Job Application process upon request.

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