Customer Service Representative

6 days ago


Norcross, Georgia, United States CabinetCorp Full time
About the Job

CabinetCorp is seeking a highly skilled Customer Service Representative to join our team.

Job Description:

We are looking for a customer-oriented service representative who will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Key Responsibilities:
  • Manage large amounts of incoming calls and respond to customer inquiries in a timely and efficient manner.
  • Generate sales leads and identify opportunities to upsell or cross-sell products or services.
  • Assess customers' needs and provide solutions to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Meet personal and customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
Requirements:
  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school degree.


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