Senior Sales Support Consultant

3 weeks ago

Peoria, Illinois, United States Caterpillar Full time

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Ground Engaging Tool (GET) Aftermarket Solutions Consultant – North America



Are you passionate about customer success?

Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join CISD.

JOB PURPOSE: To serve as a market specialist and divisional expert for their respective industries to develop strategic Aftermarket services and support Aftermarket Solutions Representatives (ASR) in the field and contribute to the Division's business and long-term leadership position.

As a GET Senior Sales Support Consultant with the Construction Industries Services Division (CISD), you will support and drive achievement of the Eastern US Region aftermarket business plan by monitoring industry trends and generating go to market strategies and initiatives that contribute to both the short-term and long-term achievement of these plans.

Performance metrics & measures (may include but are not limited to): GET aftermarket sales growth, sales funnel lead management, sales variance administration, safety, and professional development.

What you will do
  • Serve as a market specialist and divisional expert for GET.
  • Ensure alignment amongst the regional sales teams, product groups, districts, and dealers in developing and implementing aftermarket services and strategic plans.
  • Develop & deploy correct regional go-to-market business plan and sales variance strategies to capitalize on identified incremental sales opportunities.
  • Resolve issues related to the aftermarket services offerings and overall commercial performance in the territory; Oversees aftermarket Sales to Users (STU) trends, demand fluctuations, and basic customer requirements.
  • Provide training and mentorship for regional sales teams (internal and dealer) and Dealer GET Aftermarket Growth Specialists.
  • Results will be evaluated through performance metrics & measures in areas such as GET aftermarket sales growth, sales funnel lead management, sales variance administration, safety, professional development, etc...
What you will bring
  • Customer Focus experience, including field facing experience, which demonstrates your knowledge of the values and practices that align customer and dealer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
  • Problem Solving experience that demonstrates your knowledge and ability to apply approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
  • Strategic Thinking experience that demonstrates your understanding of the importance of "big picture" thinking and planning coupled with the ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors .
  • Effective Communication, influencing tactics and strategies that demonstrate where you have impacted decisions within and outside your own organization.

Top candidates will also bring:

  • Caterpillar Inc, Cat Dealer or Industry Experience
  • Progressively responsible job-related experience in the areas of Prime Product Sales, Aftermarket Sales, Technical Support, and/or Strategic Project Management

Additional Information:

  • Preferred Work Locations: Peoria, IL , Cary, NC
  • Domestic relocation assistance offered to preferred location.
  • Position will require travel of up to 50%.
  • Additional locations for applicants current residing within a 50 mile radius of a Caterpillar CISD location may be considered
  • ISE or Sponsorship is NOT offered

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

Posting Dates:

August 15, August 27, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .

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