Supervisor - TO Administration

4 weeks ago

San Francisco, California, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

The Supervisor TO Administration will lead a team of seven Level 8 Coordinators at the San Francisco Maintenance Base (5) and Houston Component Shops (2). The primary function of this role is to administer key attributes of the Collective Bargaining Agreement to ensure compliance - responsible for ensuring shift bids, workforce management, vacation bids, overtime callouts, and payroll entries meet the various time and accuracy requirements. The role also coordinates routinely with several support roles including payroll, Talent Acquisition, ETA, and various employee HR functions. Travel to Houston is expected on a monthly basis.

  • Directs processes to ensure the meeting of staffing ratios, smooth onboarding and movement of personnel, and procedural alignment to contractual obligations within the CBA
  • Manages relationships with cross functional stakeholders, effectively altering communication style to support various levels of employees
  • Uses technology to identify opportunities and lead projects that support process improvement in the department
  • Engage front-line agents to deliver excellent customer service to 900 employees across two locations through regular training, coaching, feedback and recognition, as appropriate
  • Administrative level knowledge of ETA (Employee Time and Attendance) and PeopleSoft

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • High school diploma or equivalent
  • Minimum of two years of experience in Technical Operations or related background
  • Experience in project management initiatives and working cross divisionally
  • Continuous improvement
  • Planning/multi-tasking
  • Ability to tailor communication style to effectively partner cross divisionally and with various levels of leadership
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Bachelor's degree
  • Computer skills including Microsoft Office (Outlook, Word, Excel)
  • Experience leading others

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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