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Administrative Operations Coordinator

2 months ago

San Francisco, California, United States H&R Block Full time

Job Overview:

The role involves delivering comprehensive administrative assistance within a designated District, focusing on operational and recruitment support, procurement of supplies, and various administrative responsibilities that contribute to the overall functionality of the office.


Key Responsibilities:

  • Act as the primary contact for technical assistance for both internal and external clients throughout the organization.
  • Facilitate communication between clients, Technology Services departments, management, support teams, and business units.
  • Employ software tools, knowledge bases, and personal expertise to effectively resolve and monitor user issues.
  • Take ownership of customer inquiries, ensuring thorough resolution and maintaining a strong emphasis on customer satisfaction.

Daily Duties Include:

  • Providing seasonal recruitment assistance through the HRB Gateway hiring platform and administrative support to the District Operations Coordinator.
  • Receiving and documenting communications from offices regarding supply, facility, or support needs, and researching solutions to resolve issues or escalate as necessary.
  • Reviewing and validating invoices, preparing payments for approval.
  • Delivering technical support through various communication channels, interpreting client needs, and utilizing software solutions to identify resolutions.
  • Possibly accessing office computers remotely to troubleshoot technical problems.
  • Following established protocols to manage inquiries and resolve issues, ensuring a high level of customer satisfaction.
  • Managing customer interactions through incident handling, escalation procedures, and quality measurement protocols.
  • Utilizing software systems to accurately document and track customer interactions.
  • Adapting to evolving user demands and changes in the work environment or processes.
  • Maintaining up-to-date technical knowledge of supported products.
  • Participating in training sessions to enhance job performance.
  • Executing additional tasks as assigned by the District Operations Coordinator or in collaboration with other supervisors.

Qualifications:

  • High school diploma or equivalent required.
  • 1-3 years of experience in an administrative role.
  • Background in customer service.
  • Proven decision-making, analytical, and problem-solving abilities.
  • Strong organizational, prioritization, and project management skills.
  • Excellent oral, written, and interpersonal communication skills, with the ability to engage with all levels of staff.
  • Ability to communicate effectively and calmly with clients, employing customer service techniques.
  • Familiarity with Microsoft operating systems, networking, and computer peripherals is preferred.
  • Experience in a Windows environment is advantageous.