Sr. L&D Business Partner, CS Leadership Development

1 month ago

Seattle, Washington, United States Amazon Full time
At , we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

We are looking for an innovative and experienced leadership development (LD) business partner to implement our strategy and roadmap on developing Amazon's Customer Service leaders in the Americas.

This position is located in Seattle and requires travel up to 20%. The position will require working from a site where we have a WWCS presence.

Key job responsibilities

Critical Responsibilities and Skills:

  • Create and implement the LD regional addendum aligned to CS LD's annual roadmap for Customer Service.
  • Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
  • Demonstrate expert presentation and facilitation skills.
  • Design and implement LD programs tailored to the region's needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
  • Assist in implementing the annual needs analysis to determine the LD skills needed for the region.
  • Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group.
  • Provide leadership development and executive coaching to senior Customer Service leaders.
  • Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders.
  • Deliver results with little supervision in a dynamic and often ambiguous environment.
  • Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
  • Demonstrate advanced business and HR acumen, including advanced problem-solving skills, critical thinking, and a willingness to be vocally self-critical.
A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you At Amazon, we value people with unique backgrounds, experiences, and skillsets.

If you're passionate about this role and want to make an impact on a global scale, please apply


Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

  • BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
  • Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner role.
  • Demonstrate experience in influencing senior leaders/stakeholders.
  • Demonstrate program management skills, including managing details, and keeping multiple tasks/projects on track.
  • Advanced analytical skills and experience using and presenting data to make decisions.
PREFERRED QUALIFICATIONS

  • Proven advanced instructional design skills, including evaluation methodologies; experience with global design.
  • Master's Degree in a related discipline.
  • Certified executive coaching experience.
  • International assignment; experience working in a different country.
  • Cross functional experience in an area outside of training and development.
  • Experience working in a customer center environment.
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $114,700/year in our lowest geographic market up to $189,600/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

  • Business Partner and P&L Owner

    13 hours ago

    Seattle, Washington, United States Amazon Inc Full time

    About the RoleWe are seeking a highly skilled Senior Financial Analyst to join our AWS Sales and Services team at Amazon Inc. As a key member of our finance team, you will play a critical role in driving business growth and profitability.Key ResponsibilitiesDevelop and maintain financial models and forecasts to inform business decisionsPartner with...

  • Head of Business Development

    4 weeks ago

    Seattle, Washington, United States GatedTalent Connecting Top Executive Search Firms And Executives Full time

    Head of Business Development (Sr. Director/VP/SVP/CBO) to join their team, reporting directly to the CEO. Though the position is ideally based in Seattle, remote work arrangements may be considered for highly qualified candidates. In this pivotal role, you will craft and execute the business development strategy, identifying collaboration and partnership...

  • Sr. Business Development

    3 weeks ago

    Seattle, Washington, United States Amazon Full time

    The Creators team goal is to make Amazon the Earth's most desired destination for commerce influencers, associates (publishers, bloggers, and more) and their content. We are a team of innovators that tackle difficult problems, and are laser-focused on building and enhancing products and experiences that drive growth for Creators. We own the Creator product...

  • **Strategic Partner Development Manager, Business Solutions**

    3 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Strategic Partner Development Manager, Business Solutions to join our team at Amazon. As a key member of our AWS alliance team, you will play a critical role in defining and delivering our joint go-to-market strategy with Business Application technology partners.Key ResponsibilitiesDevelop and Execute Business...

  • Sr Mgr Prod Mgmt-Tech, CS-AI

    1 month ago

    Seattle, Washington, United States Amazon Full time

    Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon's products using Artificial Intelligence? Then we're looking for you We are seeking a Sr Mgr, Product Management to join the Customer Engagement Technology (CET) Team. As a Sr Mgr, you will manage and be...

  • Sr. Sales Business Development Executive

    3 weeks ago

    Seattle, Washington, United States Air Express International USA, Inc. Full time

    Job Title: Sr. Sales Business Development ExecutiveJob Location: Seattle, WashingtonObjective:As a Sr. Sales Business Development Executive, your focus will be to achieve results that align with the organization's strategic goals, including prospecting and finding new business opportunities. To succeed in this role, you should possess initiative, a...

  • Executive Director of Business Development

    4 days ago

    Seattle, Washington, United States Kelly Professional & Industrial Full time

    About the RoleWe are seeking a highly experienced and skilled Executive Director of Business Development to join our team at Kelly Professional & Industrial. As a key member of our leadership team, you will be responsible for driving business development and growth strategies to maximize the potential of our unique technology platform.Key...

  • Sr. Partner Development Specialist, Generative AI

    1 month ago

    Seattle, Washington, United States Amazon Full time

    Amazon Web Services (AWS) is looking for a world class Partner Development Specialist (PDS) to grow the AWS Generative Artificial Intelligence & Machine Learning (AI/ML) business through consulting System Integrator (SI) and Global System Integrator (GSI) partners in North America. In this role you will develop and execute go-to-market (GtM) strategies that...

  • Principal Talent Development Partner

    2 months ago

    Seattle, Washington, United States TikTok Full time

    Principle Talent Development Partner - Global E CommerceSeattleRegularCorporate Function / Support - HRJob ID: A235739ResponsibilitiesAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...

  • Strategic HR Business Partner

    12 hours ago

    Seattle, Washington, United States Princess Cruises Full time

    Job SummaryWe are seeking a highly skilled and experienced Strategic HR Business Partner to join our team at Princess Cruises. As a key member of our HR department, you will play a critical role in driving business results through strategic HR initiatives and partnerships.Key ResponsibilitiesStrategic Business Partnering: Provide expert HR guidance and...

  • Head of Business Development

    3 weeks ago

    Seattle, Washington, United States CSG Talent Full time

    Head of Business Development - Remote USMy client, an early-stage biotechnology start-up, leads on developing therapies for incurable cancers by using proteomics and AI during early discovery.Position OverviewThe role of Head of Business Development will report directly to the CEO. This role is a key business hire for the company, and the successful...

  • Business Development Director

    3 weeks ago

    Seattle, Washington, United States Leukemia & Lymphoma Society Full time

    How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure...

  • Business Development Director

    3 weeks ago

    Seattle, Washington, United States Infoblox Full time

    Infoblox Business Development Director Seattle, Washington Apply NowDescription: It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full...

  • Automotive Business Executive

    1 week ago

    Seattle, Washington, United States Medium Full time

    About Teamshares:Teamshares stands as one of the largest acquirers of small enterprises from retiring proprietors in the United States, dedicated to fostering employee ownership as the future of small business. We acquire promising firms from retiring owners, granting employees an immediate 10% stake in the business, while providing support for their...

  • Senior Marketing Manager, Alexa Partner Solutions

    1 week ago

    Seattle, Washington, United States Amazon Full time

    About the Role:The Alexa Enterprise Products (AEP) division engages with external partners to create innovative Alexa solutions that enhance customer experiences. Within this division, the Alexa Built-in (ABI) team focuses on embedding Alexa as a key feature in leading OEM brand devices, thereby broadening the global reach of Alexa. A vital aspect of this...

  • Business Development Director

    3 weeks ago

    Seattle, Washington, United States The Leukemia & Lymphoma Society Full time

    Business Development Director - Seattle, WASummary:Innovative fundraising and sales leader responsible for new business development and growth of existing corporate partnerships in designated regionResponsible for corporate development, mission integration, and account managementCollaborates with multi-market to maximize corporate partnership...

  • Human Resources Director

    20 hours ago

    Seattle, Washington, United States Neighbor Care Health Full time

    About the RoleThe Chief Human Resources Officer is a key member of the leadership team at Neighborcare Health, responsible for overseeing the Human Resources, Volunteer Services, Risk Management, Compliance, Credentialing, and EDI departments. This strategic leader will develop and execute human resource strategy in support of the organization's overall...

  • Sr. Digital Marketing Manager, B2B Payments

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    Looking to drive digital strategy and execution for a fast-growing team supporting the payment needs of Amazon's business customers?Our Amazon B2B Payments marketing team is focused on working with best-in-class partners to deliver payment solutions that meet the needs of our business customers. Our team is continuously innovating and adding new...

  • Sr. Technical Program Manager, Prime Tech

    1 month ago

    Seattle, Washington, United States Amazon Full time

    Amazon Prime TPM is a cross-functional team of Technical Program Managers that are responsible to run large technology initiatives for Prime Acquisition, Payments, CXE, International Expansion and supporting variations of Prime that provide the best of experience to our customers. If you are interested in driving highly visible and impactful initiatives for...

  • Business Analyst, Selling Partner Support

    3 weeks ago

    Seattle, Washington, United States Amazon Full time

    This position will lead the development of data analyses and provide inputs to strategic initiatives that improve Selling partner experience contacting Amazon using various contact channels. You will provide analysis on what problems to solve, track and report impact of solutions implemented. The successful candidate will have strong business acumen and...