Executive Assistant, AWS Customer Experience
1 month ago
Amazon Web Services (AWS) is looking for a dedicated, well organized, and customer-obsessed Executive Assistant to join Worldwide Marketing. This role will support senior leaders within the organization and requires superior attention to detail, great organization and prioritization skills, the ability to plan ahead and to meet tight deadlines, all while juggling multiple critical requests.
A high level of integrity and discretion in handling confidential information, and professionalism in dealing with leaders (at and outside Amazon) is important, as is the ability to be flexible and change direction seamlessly. The successful candidate will possess the ability to complete complex tasks and projects quickly with little guidance, react with appropriate urgency to situations that require a quick turnaround, and want to take on varied and exciting new projects and learn new skills. You'll need to take effective action without having to know the total picture, and efficiently and proactively solve difficult or complex problems that affect people within the department or other related groups.
As an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all–team meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. In this role, you'll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community.
Key job responsibilities
· Manage complex calendars and scheduling with diplomacy and discretion.
· Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner.
· Organize, execute, and assist with team activities (staff meeting agendas, on-sites/off-sites, team social events, etc.)
· Schedule cost effective air/hotel/ground transportation. Create detailed travel itineraries both domestic and international (including smooth transitions between time zones). Coordinate with in-house travel agents and manage international travel process. Submit expense reports in a timely fashion.
· Coordinate closely with Recruiting teams, Facilities team, HR team, and other Executive Assistants within the Amazon community.
· Track and help drive completion of key deliverables and follow up on outstanding items to include meeting notes and action items
- Acting as a liaison between senior marketing leaders and their direct reports and teams
A day in the life
As an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all–hands meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. In this role, you'll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community.
Working in a highly ambiguous environment, you will complete tasks and projects quickly and with little to no guidance, and take effective action without having to know the total picture. You will apply a superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. You will understand business priorities, demonstrate the ability to proactively anticipate needs, and drive improvements to build capacity for the leaders and their teams. Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.
About the team
AWS Marketing Customer Experience (CX) Team: Through actionable intelligence rooted in customer feedback, the AWS Marketing Customer Experience team will cultivate genuine connections and unmistakably one AWS experience for customers. We are dedicated to raising the bar of customer experience through accelerated delivery of consistent, responsive, convenient and personalized human-centric design and expression. We serve as the trusted voice of the AWS customer and operate with a commitment to understand our customer needs, and empower seamless interactions, driving trust, delight, and cohesion across all channels.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job
description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or
includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered
cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500
companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is
why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,
there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion
that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our
uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find
endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-
rounded professional.
2+ years of senior level leadership support experience
- Experience managing multiple executive level calendars
- Experience with domestic and international travel coordination
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