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Sales Support Team Lead

2 months ago

Detroit, Michigan, United States Shutterstock Full time

About the opportunity:
We're seeking an enthusiastic Sales Support Team Lead based in the US responsible for supporting our Reseller and Enterprise Sales teams. This role will support a team working through a ticket system in Salesforce to assist with administrative tasks such as PO processing, account set ups, licensing requests, etc, while contributing to the overall success of the team.

The Day to Day:

Closely working with the Enterprise Sales teams for Corporate, Media & Agency verticals

On-board new Sales Support Team members

Provide ongoing coaching to the team to develop skills

Manage all customer service activities, including but not limited to, quality and quantity of customer interactions

Manage daily activities of the Sales Support Team and ensure a smooth workflow and high level of productivity

Analyze performance reporting and make recommendations on how to improve the team's performance

Identify system and workflow improvements to enhance the team's efficiency

Participate in process improvement initiatives as needed

Manage the progress of multiple projects and setting internal priorities for teams

Handle escalated issues in real time and help drive to favorable solutions for both clients and sales stakeholders

Providing feedback around upcoming process changes to ensure a seamless transition

Providing team specific performance reporting and analysis to the management team

What you'll bring to the Role:

Minimum 3 years Administrative Experience

Accurate Data Entry Skills

Microsoft Office Suite: Intermediate Excel Level: Formulas, Tables, Formatting and Pivot Tables

Problem Solving Ninja

Strong Attention to Detail

Enjoys Working in a Team Environment

Fluent in English - any additional Language(s) is/are a plus

Why Shutterstock:

You have a direct impact on the success of the company. Your team's work matters and is essential to the evolution of our core business

Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.

Flexibility to work between home and office with everything you need to be successful in both

A generous and competitive benefits package.

Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It's a place where creators come to be inspired and discover new ways to produce their best work.

Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We're champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.

Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.

At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors.

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