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Support Engineer

4 months ago

New York, New York, United States Barclays Full time

Support Engineer

New York City

As a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology environment, ensuring the smooth running of production systems and providing an exceptional level of service to business and downstream users. There will be exposure to front-office trading, operations and finance users.

Salary / Rate Minimum: $90,000

Salary / Rate Maximum: $121,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?


• Providing help for Equities Derivatives applications during US hours and assisting the Application Management function with problem records and high severity incidents

• Developing specialist knowledge in relevant systems, sharing that knowledge, as required, with global teams

• Liaising with Business users and IT counterparts on potential process improvements

• Liaising with development teams on future applications and improvements

• Taking ownership of issues through to resolution escalation as appropriate

• Delivering of all agreed change to time, quality and cost parameters

• Improving pro-actively the quality of systems and service, and increase business value

• Undertaking projects as required, including but not restricted the following areas capacity and performance management, monitoring , Infrastructure upgrades , reporting and documentation

What we're looking for:


• Two to three years of years of experience in a Production support /Trade floor support role and Equity Derivatives technology experience in a related front-office application support

• Experience of both Windows and UNIX platforms

• Experience in Oracle PL/SQL, Autosys

• Familiarity with Scripting in Python, Shell/Perl

Skills that will help you in the role:


• ITIL knowledge

• Equity Derivative product knowledge

• Experience in assisting with Risk Management Applications

Where will you be working?

You will be working at our Americas Headquarters at 745 Seventh Avenue. This 32-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.