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Systems Support Engineer

2 months ago

New York, New York, United States Jobot Full time
Job Overview:
This position is for a dedicated IT Help Desk Engineer who will play a crucial role in delivering exceptional support to our clients and internal teams.

About Us:
At Jobot, we are committed to excellence in customer service and the seamless operation of our technology systems. Our culture is built on kindness, transparency, and teamwork, fostering an environment where innovation thrives.

Why Join Our Team?
We are looking for a proactive IT Help Desk Engineer to assist users with their inquiries and technical challenges. This role is vital in ensuring our clients receive top-notch support while contributing to the enhancement of our technical infrastructure.

Key Responsibilities:
As an IT Help Desk Engineer, your responsibilities will include:
  • Delivering first-rate technical assistance to clients, addressing help desk inquiries promptly.
  • Overseeing Active Directory management, including user and group configurations.
  • Administering Office 365 services, encompassing email and SharePoint functionalities.
  • Diagnosing and resolving issues related to software, hardware, and network systems.
  • Creating and updating technical documentation and standard operating procedures.
  • Supporting the execution of IT projects and initiatives.
  • Ensuring excellent customer service, maintaining communication with users until their issues are resolved.
  • Staying current with technological advancements and industry trends to enhance skills.

Qualifications:
The ideal candidate will have:
  • A minimum of 3 years of experience in a similar IT support role.
  • In-depth knowledge of Active Directory and Office 365 administration.
  • Outstanding customer service abilities, with a history of resolving intricate technical problems.
  • A solid understanding of networking concepts and technologies.
  • Exceptional troubleshooting and analytical skills.
  • The capability to convey technical information clearly to diverse audiences.
  • Strong organizational skills, adept at managing multiple priorities effectively.
  • Relevant certifications or professional qualifications are a plus.

If you are enthusiastic about technology and dedicated to providing excellent customer service, we encourage you to consider this opportunity to join our innovative team.