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Operations Support Engineer
2 months ago
TekRecruiter is seeking a skilled Operations Support Engineer to join a dedicated platform support operations team. This team is tasked with diagnosing, investigating, and collaborating with various departments (including DevOps and Software Engineering) to address issues within a live production environment.
Key Responsibilities
- Participate in a 24/7 operations team focused on ensuring service reliability and operational management.
- Oversee system performance, including availability, latency, data integrity, capacity, and overall system health.
- Proactively escalate service disruptions and manage incident resolution processes.
- Monitor transactions throughout the trade lifecycle by analyzing system logs.
- Address HelpDesk inquiries related to system or business transactions.
- Direct product or feature-related questions to the product development teams.
- Handle post-execution tasks for trade processing, settlement, reconciliation, and reporting activities.
- Identify, investigate, and resolve errors, discrepancies, and inquiries promptly to ensure timely settlements.
