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Customer Service Manager I

2 months ago

Tampa, Florida, United States Compass Group USA Full time
Position Title:
Customer Service Manager I

Pay Grade: 13

Reports To:
Salary: Other Forms of Compensation: Growth. Opportunity. Excellence.

At Compass Group USA, we redefine break time for employees through our innovative food and service solutions. Our mission is to enhance workplace experiences by integrating technology with exceptional service.

Our offerings encompass markets, office coffee services, snacks, unattended retail, and culinary solutions. Our dedicated team is the driving force behind our success, fueled by collaboration and a shared passion for excellence. If you are enthusiastic about customer service and committed to making a difference, we invite you to explore the opportunities we provide.

This role qualifies for an Employee Referral Bonus. If you know someone who would be a great fit, please refer them through our internal system.


Key Responsibilities:
  • Conduct site visits and enhance client retention.
  • Assist branches during grand openings.
  • Ensure compliance with local and national standards; review corporate compliance reports.
  • Develop and implement action plans to enhance service quality and reduce waste.
  • Create an incremental sales plan in collaboration with local management; monitor performance and profitability.
  • Enhance customer retention and improve client experiences at the point of sale.
  • Identify retail pricing opportunities and promote repeat sales.
  • Drive adherence to merchandising standards.
  • Evaluate performance by location through audit reports.
  • Perform Route Driver duties as needed, including delivering products and maintaining vending equipment.

Preferred Qualifications:

A Bachelor's degree is preferred; a two-year college degree or equivalent experience is acceptable. A minimum of 3 years of driving experience is required.

Must possess a valid Non-CDL Class C driver's license and maintain a good driving record.

Preferred experience includes 1-2 years in customer service or at least 1 year in a related field.

Experience in route management, retail, and merchandising is advantageous. Ability to operate or willingness to learn to use material handling equipment is essential.

Excellent communication skills are required. Must be able to travel to client sites and demonstrate a passion for delivering exceptional service.

Physical requirements include the ability to lift 50 lbs. consistently.


Join Compass Group USA, where we are committed to equal opportunity employment. We value diversity and strive to create an inclusive environment for all applicants and associates.

Qualified candidates will be considered for employment based on their abilities and experience, without regard to any protected classifications.


Disclaimer:

This job posting is not an exhaustive list of all responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change essential functions based on business needs.

We encourage all qualified applicants, including those with a criminal history, to apply.

Applications are accepted on an ongoing basis. Compass Group USA maintains a drug-free workplace and offers a variety of benefits, including medical, dental, vision, life insurance, retirement plans, paid time off, and more.