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QuickSTAT Customer Relationship Manager
2 months ago
You ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization. You work collaboratively with operations and sales management to ensure maximum client satisfaction. Your Responsibilities
- You develop and maintain relationships with key clients.
- Aid, assist and oversee key customers in all phases of job preparation and management.
- Run daily activity reports and maintain overall awareness of live shipments
- Complete and send client reports/ Key Performance indicators / Quarterly Business Reviews and Investigation reports in accordance with specific client requirements
- Provide shipment specific updates where required
- Escalate all client issues to the QuickSTAT management team and applicable business development account manager
- You provide out of hours client & Customer Service support as required
- Must be able to view computer monitors both at close range and distance
- Report to the Air Logistics Healthcare Operations Director
- Schedule: Standard shift between the hours of 7am-7pm (please note that this is a 24/7/365 facility and flexibility to work any shift is required.
- Bachelor's degree or equivalent experience required
- 2+ years of experience managing customer relations and/or accounts
- 2+ years of experience working in an office environment
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