Customer Experience Associate I, Healthcare
3 weeks ago
You need to be based in California to be considered for this role.
Job Description:
- Support Magellan Health's members and providers by offering assistance and care services.
- Handle incoming and outgoing calls related to healthcare benefits, policies, and procedures.
- Provide outstanding service to customers and strive to resolve their needs efficiently.
Responsibilities:
- Research and communicate medical information to educate providers and assist with inquiries.
- Meet performance indicators and service standards while showing compassion.
- Respond to crisis calls and facilitate routine referrals.
- Enter patient information accurately into the system.
- Adapt to job duties and schedules to better serve customers.
- Participate in training sessions and stay informed about operational changes.
- Identify and address operational problems to improve efficiency.
- Assist in activities to enhance Care Center performance and culture.
- Document customer information accurately and forward required details.
- Meet monthly call center metrics and agree to recordings for training.
- Must be proficient with keyboard functions and multiple computer applications.
Other Job Requirements:
- 1-2 years of customer service experience.
- Ability to talk and type simultaneously with attention to detail.
- Must be flexible with scheduling and open to change.
- Knowledge of keyboard functions and navigating computer applications.
General Job Information:
- Title: Customer Experience Associate I, Healthcare (Must Reside in CA)
- Grade: 17
- Work Experience - Required: Customer Service
- Work Experience - Preferred: Call Center, Healthcare
- Education - Required: GED, High School
- Education - Preferred: Associate, Bachelor's
- Salary Range:
- Salary Minimum: $31,175
- Salary Maximum: $46,765
This role may be eligible for short-term incentives and benefits. Magellan Health is an Equal Opportunity Employer.
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