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Customer Care Associate I
2 months ago
What does exceptional service mean to you? At BioLegend (a division of Revvity, Inc.), our Customer Service Team plays a pivotal role in supporting groundbreaking research and advancements in healthcare.
Joining BioLegend's Customer Service Team means becoming an integral part of a mission-driven environment where each interaction contributes to significant scientific achievements.
In this role, you will thrive in a vibrant and fast-paced setting, collaborating with a diverse group of colleagues united by a shared goal – delivering outstanding service to our clients.
Key Responsibilities:
- Act as a customer advocate, ensuring their voice is heard while employing critical thinking to facilitate timely resolutions.
- Engage in high-quality interactions with clients through various communication channels, utilizing problem-solving skills to address and resolve complex inquiries.
- Proactively reach out to clients to provide updates on order statuses, delivery information, and invoices.
- Contribute to additional projects or responsibilities as required.
Minimum Qualifications:
- At least one year of relevant customer service experience.
- Strong proficiency in computer applications, particularly MS Office.
- Excellent verbal and written communication skills.
- A passion for innovation and a desire to drive positive change.
- Meticulous attention to detail is essential.
- Able to thrive in a dynamic, fast-paced work environment.
- Demonstrated ability to de-escalate customer concerns with empathy and understanding.
Preferred Qualifications:
- Bachelor's Degree.
- Familiarity with Enterprise Resource Planning (ERP) systems.
- Experience with Customer Relationship Management (CRM) systems.
- Proven experience in processing high volumes of data or orders.
- Knowledge of EDI order processing.
- Proficiency in 10-key data entry.
Compensation: The base salary range for this full-time position is $20-$23/hour. This range reflects the minimum and maximum target for a new hire in this position. The actual salary offered will consider internal equity, work location, and other relevant factors.
Work Environment: This position primarily operates in an office setting, with occasional exposure to laboratory and warehouse environments. The physical demands of this role include regular use of hands and fingers for tasks, as well as standing, talking, and listening.
What We Offer: BioLegend provides a competitive and comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- 401k with Company Match
- Employee Stock Purchase Plan
For more information about our benefits, please reach out during the hiring process.
