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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and motivated Sales and Service Expert to join our team at Ingka External. As a Sales and Service Expert, you will be responsible for delivering exceptional customer service and sales experiences to our customers.
Key Responsibilities- Optimize the shopping experience through knowledgeable and attentive customer service to continually increase sales.
- Create relationships with customers to provide support in-store and remotely.
- Act as an expert and consultant on a broad range of products and services to inspire and inform customers.
- Listen to, identify, anticipate, and respond to customer needs.
- Maximize sales, while maintaining profitability, by actively steering customers towards top-selling and prioritized products.
- Analyze and adjust sales space capacities based on sales location to secure high stock availability.
- Support the implementation and upkeep of planned and promotional activities in, or involving, your product range.
We offer a comprehensive benefits package to our eligible employees, including:
- Generous paid time off, holiday, and sick time.
- WiselyPay - get earned wages up to two days early.
- Paid parental leave (up to 16 weeks).
- KinderCare tuition discount.
- Retirement and bonus plans.
- Co-worker discount, meal deal, and referral bonus.
- Pet insurance program.
- Education assistance and learning programs.
- Safety shoe reimbursement.
- 24/7 telehealth visits.
- Dental and vision plans.
- Medical and Rx plans (must work min. 20 hrs/wk).
- A fun and inclusive work environment.
To be successful in this role, you will need:
- 2 years of experience in retail sales, preferably in the home furnishing sector.
- Familiarity with basic design principles and modular furniture planning.
This is a permanent, part-time, hourly associate role with a fully open work schedule availability, including evenings and weekends. Work schedules are published one month in advance.
The hourly pay range for this role is $19.14/hr - $27.32/hr.
