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Healthcare Client Services Associate
2 months ago
As a Healthcare Client Services Associate, you will assist participants in navigating their healthcare and pension options. Your role will involve providing guidance on enrollment processes and updates to existing plans.
Your ability to establish rapport with participants will be essential, as you will be responding to inquiries through various communication channels, including phone, email, and instant messaging. Your goal will be to deliver exceptional service that exceeds expectations.
In this role, you will need to adjust your communication style to suit diverse personalities, ensuring that you handle sensitive information in compliance with HIPAA and Data Privacy regulations. You will also be responsible for clearly articulating complex plan details.
By familiarizing yourself with our clients' plan documents and tools, you will gather necessary information to address immediate concerns while anticipating future needs. Adhering to company protocols and maintaining accurate records of all interactions will be crucial.
Key Qualifications:
- Exceptional English communication skills, both written and verbal, particularly in a customer service setting.
- Proficient in assessing participant concerns and developing effective solutions through analytical thinking.
- Able to thrive in a structured environment, following schedules and protocols diligently.
- Strong attention to detail, with the ability to multitask and prioritize effectively.
- Experience with Microsoft Office and adept at managing multiple digital interfaces during interactions.
- Capable of working independently in a motivated team atmosphere.
- Comfortable with virtual work settings, including online training and communication with supervisors.
- Ability to comprehend and execute both oral and written instructions.
- Typing speed of at least 30 words per minute.
- Previous experience in a customer service role is preferred.
- A high school diploma or equivalent is required.
Work Schedule:
Monday to Friday (No Weekends) from 6:00 AM to 6:00 PM, with potential for extended hours until 8:00 PM PST.
About TEKsystems:
TEKsystems is a leader in Full-Stack Technology Services and Talent Services, partnering with clients to leverage new opportunities in a rapidly evolving landscape. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia.
As part of the Allegis Group, we are committed to fostering an inclusive workplace and welcome applications from all qualified individuals, regardless of race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
