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Customer Experience Representative

2 months ago

San Diego, California, United States T-Mobile Full time
Job Overview

As a Mobile Associate, you will play a vital role in bringing the T-Mobile brand to life within National Sales partner locations. Your primary responsibility will be to engage with customers, create energy and excitement around our products and services, and thrive in a high-traffic environment.

Key Responsibilities
  • Proactively engage with a broad range of customers in a highly-traffic retail environment.
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process.
  • Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
  • Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
  • Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Passionate customer advocate with the desire to connect and have fun with our customers.
  • Effective at balancing customer experience and performance goals.
  • Desire to be a part of the game-changing T-Mobile store team.
  • Willingness to work alongside peers and store leaders, learning and sharing best practices.
  • Competitive drive and confidence to succeed in a fast-paced sales environment.
Benefits

At T-Mobile, our benefits exemplify the spirit of One Team. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays.