Customer Experience Associate
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Store Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.
Key Responsibilities- Customer Service: Actively approach customers requiring additional help, identify their needs, and advise them on the best solutions for their homes.
- Store Maintenance: Keep area of responsibility clean, tidy, priced, and fully stocked. Ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
- Product Knowledge: Convey passion about IKEA products and actively learn about their features and benefits, sharing this knowledge with customers to help them make informed choices, resulting in a better overall shopping experience.
- Furniture Assembly: Build furniture as needed for In Shape As New, introduction of new products, commercial calendar implementation, and remodels.
- Inventory Management: Receive inbound goods and ensure inventory accuracy at the point of receiving.
- Product Flow: Flow product to final selling location.
- Sales Transactions: Process sales transactions accurately and efficiently.
- Customer Experience: Provide customers with a simple and efficient Full Serve Hand Out experience.
- Returns and Exchanges: Provide the customer with a simple and smooth returns and exchange experience.
- 1 year of retail experience, preferably in the home furnishing sector.
- Experience in actively selling through understanding customers and their needs.
We are a global leader in home furnishings, dedicated to making a better everyday life for the many people. Our team is passionate about providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.
Benefits- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
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