Customer Experience Associate

2 weeks ago


San Francisco, California, United States IKEA USA Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Store Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities
  1. Customer Service: Actively approach customers requiring additional help, identify their needs, and advise them on the best solutions for their homes.
  2. Store Maintenance: Keep area of responsibility clean, tidy, priced, and fully stocked. Ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
  3. Product Knowledge: Convey passion about IKEA products and actively learn about their features and benefits, sharing this knowledge with customers to help them make informed choices, resulting in a better overall shopping experience.
  4. Furniture Assembly: Build furniture as needed for In Shape As New, introduction of new products, commercial calendar implementation, and remodels.
  5. Inventory Management: Receive inbound goods and ensure inventory accuracy at the point of receiving.
  6. Product Flow: Flow product to final selling location.
  7. Sales Transactions: Process sales transactions accurately and efficiently.
  8. Customer Experience: Provide customers with a simple and efficient Full Serve Hand Out experience.
  9. Returns and Exchanges: Provide the customer with a simple and smooth returns and exchange experience.
Requirements
  1. 1 year of retail experience, preferably in the home furnishing sector.
  2. Experience in actively selling through understanding customers and their needs.
About IKEA USA

We are a global leader in home furnishings, dedicated to making a better everyday life for the many people. Our team is passionate about providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Benefits
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment


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